Expert Desktop Solutions Specialist

1 week ago

Sydney, New South Wales, Australia beBeeTechnical Full time $100,000 - $150,000
Job Description

We are seeking a skilled Senior Desktop Analyst to provide technical support to an existing customer.

This role focuses on delivering a client-focused service experience in a professional and timely manner while maintaining customer relationships and complying with Service Level Agreements (SLAs).

Key Responsibilities
  • Resolve complex technical issues escalated by the team
  • Answer customer problems and queries in an effective and timely manner
  • Use the existing escalation process as required
  • Regularly update customers on progress during problem resolution
  • Contribute to team problem resolution processes and actively share knowledge
  • Enhance customer satisfaction through provision of a quality support service
  • Adhere to contracted SLA
  • Provide meaningful, relevant, timely and accurate updates to call logging systems
  • Project a positive and professional image when representing the organization
Requirements

A minimum of 4 years' experience in a Desktop Analyst or related role with proven troubleshooting skills in a desktop support environment.

Highly developed customer service skills.

Ability to deal with busy, high-pressured situations.

Developed documentation skills for procedure updates and report creation.

Proven ability to work within deadlines with minimum supervision.

Knowledge and working experience of security protocols.

Experience with technologies including:

  • Active Directory user/group/administration
  • Windows 10/11 build and full management via InTune/AutoPilot and SCCM
  • Desktop Application deployment through SCCM and Intune Policies
  • Fleet Management (laptops, mobiles, iPads, and desktops)
  • MAM / MDM operational management
  • Operational experience with Exchange Shell/GUI, OneDrive, InTune/Autopilot, Azure AD and PowerShell
Desirable Qualifications

Azure Virtual Desktop (AVD) experience would be highly regarded.

A current Australian Department of Defence baseline security clearance or the ability to obtain one is also desirable.

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