Customer Expert Advocate
3 days ago
We're seeking a talented and enthusiastic individual to join our Insurance Customer Service Team as a Customer Expert.
Salary InformationThe starting salary for this role is between £23,900 - £25,700 per annum, depending on location, skills, experience, and qualifications.
About the RoleIn this dynamic position, you will provide telephone support to our customers, processing and servicing their insurance policies. You will gather information professionally and efficiently, ensuring compliance with internal policies, regulations, standards, and customer service.
You will take time to understand the needs of our customers, building rapport, and tailoring the product to suit their needs. You will also utilise multiple systems simultaneously and work in a collaborative team environment.
This role offers both full-time and part-time opportunities (minimum 24 hours), with a rotational shift pattern covering Monday to Friday, Saturday, and Sunday. As part of our smart working policy, you will be eligible for flexible working arrangements after completing training and achieving desired competency levels.
Key Skills and Qualifications- A great phone manner with the ability to build rapport and show empathy
- Passionate about delivering brilliant customer service
- Ability to multitask with multiple systems whilst supporting customers on the telephone
- Embracing change and sharing ideas to improve customer journeys
We offer a comprehensive range of benefits, including:
- Generous pension scheme with Aviva contributing up to 14%
- 25 days holiday plus bank holidays, with the option to buy or sell up to 5 days
- Up to 40% discount on Aviva products and other retailer discounts
- Matching Share Plan and Save As You Earn scheme
- Brilliantly supportive policies, including parental and carer's leave
- Flexible benefits to suit your needs, including sustainability options
At Aviva, we're committed to creating a diverse and inclusive workplace where everyone feels valued and empowered to succeed. We're passionate about making a difference in our customers' lives and are looking for like-minded individuals to join our team.
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