Customer Experience Representative
1 week ago
About the Role
As a Sales and Service Consultant at IAG, you will have the opportunity to make a real difference in the lives of our customers.
We are seeking Expressions of Interest for multiple Sales and Service consultants for our future intakes in Perth.
Working from both your home and the office, you’ll be the first point of contact for new and existing customers and focused on converting inquiries into sales and retention outcomes.
About the Opportunity
You will be working in a high-energy environment, handling challenging customer conversations and evolving with the businesses changing needs.
If you’re looking for the next corporate step in your customer service career, IAG is the organisation for you.
There are endless opportunities to develop and grow with supportive leaders who will assist in your development goals.
We offer flexibility, an attractive work-life balance attitude, and an engaging team environment.
As a Sales and Service Consultant, you will be responsible for:
- Providing exceptional customer service and experience
- Converting inquiries into sales and retention outcomes
- Working in a high-energy environment, handling challenging customer conversations
- Evolving with the business’s changing needs
About IAG
IAG is not only the largest general insurance group in Australia and New Zealand, underwriting over $AUD 13 billion of premium per annum, we’re also a tech and research facility, a hub for climate change experts and a centre of resilience design.
We chat over coffee with customers, advocate for them in the corridors of Parliament and back them up in the community when life’s moments hit hardest.
You’ll know our brands – NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance to name a few. Together they turn our IAG purpose of making your world safer into action by helping, supporting ambitions and making insurance accessible.
What We Offer
At IAG, you’ll enjoy:
- Grow your financial future with 13% superannuation as standard.
- Access up to 50% discount on general insurance
- Carers and parents hub and support.
- Receive meaningful recognition through an award-winning system
- Welcome Back cash bonus when returning from parental leave.
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