Mining Industry Customer Service Specialist

7 days ago

Mackay, Queensland, Australia beBeeCustomerSupport Full time $90,000 - $120,000
Job Title: Resource Industries Support Representative

This is an exciting opportunity to provide exceptional customer service and on-site support to a leading mining company in the Bowen Basin region.

About the Role:
  • Promote and adhere to all safety requirements on site and within the workplace.
  • Develop relationships with key stakeholders, including maintenance, production, and engineering teams.
  • Maximise customer fleet performance through ownership of operate for reliability process, defect elimination strategies, and implementation of reliability focused systems and training.
  • Create, implement, and execute sales and account strategies to maintain and increase market share of parts and service.
Requirements:
  • Trade-qualified professional with demonstrated customer management experience in the mining industry.
  • Strong commitment to Safety and continuous Improvement.
  • Proactive approach to sourcing solutions.
  • Positive attitude to developing the business through a team approach.
Benefits:
  • A rewarding career with diverse opportunities.
  • A competitive remuneration package.
  • Salary Continuance Insurance.
  • Employee Assistance Program for employees and their families.
  • Discounts on private health, vehicles, travel, and more.
  • Ongoing training & support to further your career.
  • Annual salary reviews.

The successful candidate will be responsible for promoting consistency by being a centralized point of contact. They will also manage, document, and resolve customer issues and enquiries.

About You:
  • You will bring a trade qualification and relevant work experience to this role.
  • You will have strong communication skills and be able to develop effective working relationships with customers and internal stakeholders.

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