Technical Service Specialist

2 weeks ago

Mackay, Queensland, Australia beBeeCustomerSupport Full time $104,000 - $130,878
About the Opportunity

We have an exciting opportunity for a Customer Support Representative - Mining to join our team.

The Role
  • Predominantly servicing the needs of our mining customers, you will be the first point of contact for the company and the integral link for supporting valued customers.
  • The role will provide OEM customer and technical support for valued mining customers, and your previous experience with off-highway electric drive haul trucks and hydraulic excavators will enable you to be successful in this customer-facing role.
About You
  • Safety Commitment – Proactive awareness and total commitment to safety is crucial. Exercising a high standard of precaution and duty of care to yourself and others around you is essential.
  • Technical Knowledge – Trusted to provide holistic technical advice on electrical, hydraulic and mechanical components for large off highway truck and hydraulic mining excavator range.
  • Project Coordination – assist with planning and execution of major maintenance events by liaising with relevant site representatives, while working collaboratively with Service and Parts departments to meet and exceed customer expectations.
  • Trade Qualified – Minimum mechanical or electrical trade qualifications are required.
  • Personable and Professional Communication Skills – Communication and self-organization will be your strength as you plan and prepare relevant documentation related to machine performance, customer products, workmanship, warranty and diagnostic information.
About the Offer
  • A competitive salary package inclusive of Super & Company Biannual Bonuses.
  • Fully maintained company vehicle + Personal laptop + work mobile.
  • Exclusive staff discounts on Medibank Health Cover and other in-house products and services.
  • OEM level training to ensure you are well equipped to perform your best.
  • Real opportunities for personal development within a dynamic company.
  • A supportive management team which values your input in finding new and innovative ways of achieving success.

We believe that success comes from the partnership of market-leading products and quality people. We value diversity at our company.

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