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Mining Industry Customer Service Specialist
3 weeks ago
A top-tier customer service and technical support specialist is sought to join a leading mining company.
This exciting role offers an opportunity to provide high-quality assistance and on-site support, fostering strong relationships with key stakeholders.
- Promote and uphold stringent safety protocols at all times.
- Develop and maintain productive relationships with maintenance, production, and engineering teams.
- Maximise fleet performance through the implementation of reliability-focused systems, defect elimination strategies, and training initiatives.
- Design and execute sales and account growth strategies.
- Maintain and expand market share for parts and services.
- Analyse and address challenges affecting fleet performance and customer satisfaction.
- Cultivate and resolve customer issues and inquiries in a timely manner.
To excel in this position, you will require:
- Trade qualifications or equivalent experience.
- Demonstrated expertise in customer management within the mining industry.
- Relevant experience in mining, mining services, or heavy earthmoving industries.
- A strong commitment to safety and ongoing improvement.
- A proactive approach to finding solutions.
- A collaborative mindset to drive business growth.
We provide a diverse range of benefits including:
- A fulfilling career path with opportunities for advancement.
- A competitive remuneration package.
- Salary Continuance Insurance.
- Employee Assistance Program for employees and their families.
- Discounts on private health, vehicles, travel, and more.
- A culture of inspiration, innovation, collaboration, and execution.
- Ongoing training and support to further your career.
