Exceptional Claims Specialist
3 days ago
We are currently seeking an accomplished Case Manager to join our Compulsory Third Party (CTP) Insurance Claims team.
Your primary role will be to provide high-quality customer service and support individuals throughout the claims process, ensuring a smooth and efficient journey for all parties involved.
Key responsibilities include:
- Delivering exceptional customer service by providing informed, empathetic, and customer-focused support.
- Navigating complex challenges with confidence and professionalism.
- Building strong relationships with customers, guiding them through each step of their recovery.
- Managing end-to-end claims with the support and mentorship of experienced leaders.
- You genuinely care about making a difference in people's lives, delivering support with patience and professionalism.
- Experience in insurance claims or allied health is highly regarded, although not essential.
- A strong customer-first mindset and a genuine desire to help others.
- Resilience and the ability to remain composed under pressure to ensure you can support people during vulnerable moments.
- Confidence in making sound decisions and taking ownership of outcomes.
- Excellent active listening skills and the ability to guide customers through the claims journey with clarity and care.
Why Choose Us?
We are an international insurer committed to building momentum towards realising our vision of becoming the most consistent and innovative risk partner. Our success will be driven by our people, working together to enable resilience for our customers, environment, economies, and communities.
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