Client Liaison Specialist

2 weeks ago

Adelaide, South Australia beBeeRelationship Full time $60,000 - $80,000

Job Summary

We are seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our organization, you will be responsible for developing and maintaining strong relationships with our clients to ensure their satisfaction and loyalty.

About the Role

The successful candidate will work closely with customers to understand their needs and preferences, and will use this information to develop tailored solutions that meet their expectations.

This is a fantastic opportunity for an experienced professional to take on a new challenge and make a real impact in a dynamic and fast-paced environment.

Key Responsibilities

  • Develop and maintain relationships with named accounts to ensure campaign success.
  • Act as a trusted advisor for our clients and be an expert in INFUSEmedia offerings.
  • Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects.
  • Create and coordinate account documentation, including reports, RFPs, and recommendations.
  • Accountable for post-sale account management and driving account growth through excellent customer service and delivery.

Requirements

To be considered for this role, you will need:

  • A minimum two years of account management and/or customer success/service experience.
  • Strong written and verbal communication skills, along with empathy for customers and their success.
  • Organized, detail-oriented, and able to manage multiple clients simultaneously.
  • Demonstrated ability to work collaboratively as part of a team and independently with minimal supervision.
  • Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues.
  • Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

Contact Information

Please note that we don't conduct interviews via text message or social media, and we never hire anyone without meeting them in person or virtually via Zoom.

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