Workforce Planning Lead

2 weeks ago

Melbourne, Victoria, Australia Sportsbet Full time

About the Role

The Workforce Planning Lead will play a key role in supporting our Workforce Planning function within Sportsbet's Customer Operations division. Reporting to the Head of Workforce Management, this role will be responsible for establishing an efficient and effective Rostering Model for multiple teams and channels across Sportsbet.

Key Responsibilities

  • Develop and implement forecasting and scheduling strategies to meet Service performance targets for multiple planning channels.
  • Analyse performance data to understand trends and patterns, and provide insights to key stakeholders on performance and improvement opportunities.
  • Build and maintain relationships with key stakeholders to ensure effective communication and collaboration.
  • Develop and maintain technical integrations between WFM systems and other core platforms.

Requirements

  • 5+ years of experience working in workforce-related disciplines in a contact centre environment.
  • Direct experience with workforce management systems and forecasting/resourcing methodology.
  • Ability to build technical integrations between operating systems.
  • Strong attention to detail, including analytical capability and capacity to monitor and respond to consistently changing data and performance challenges.

About Sportsbet

Sportsbet is a leading Australian e-commerce business in the online wagering sector, bringing excitement to over 2 million Aussies. We do this by living our values to create an innovative entertainment brand, trailblazing products and best-in-class platforms that deliver great experiences to our customers.

Our Culture

We're an inclusive employer who welcomes you for who you are, as you are. We're committed to creating a workplace that's diverse, equitable, and inclusive, where everyone can thrive and reach their full potential.

What We Offer

  • Competitive salary and generous performance-based bonus.
  • 25 days annual leave.
  • Genuine flexible working policy with a $800 work from home office allowance.
  • Weekly concierge service including free massages, manicure/nail appointments – all onsite.
  • Daily fresh fruit, free breakfast, sparkling water and Kombucha on tap in the office.
  • Tailored career development programs.
  • Access to end of trip facilities with an onsite table tennis and pool table.
  • Access to our Employee Assistance Program and a Circle In membership.
  • Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time.

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