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IT Systems Administrator
2 months ago
We are seeking an experienced IT Systems Administrator to join our team at MENA Recruit Pty Ltd. As a key member of our IT department, you will be responsible for providing first-line support for Finance users in the Asia Pacific region.
Main Responsibilities:- Act as the primary point of contact for the Financial Systems Team via support portal, telephone, email, or in-person.
- Provide first-line support for Aderant Expert to the Finance Department.
- Offer second-line support for Aderant Expert and other financial systems to users at all levels outside the finance function.
- Liaise with IT service desk and second-line teams.
- Liaise with members of the UK finance team, requiring occasional work outside normal working hours.
- Liaise with the International Business Manager.
- Monitor calls assigned from IT to the team's support queue, respond to users in a timely manner, and obtain a resolution.
- Maintain static data on Aderant and other finance systems.
- Maintain lawyer targets, cost rates, and headcount data for Asia Pacific users.
- Assist with the trainee seat moves process twice a year.
- Be responsible for systems administration related to joiners, leavers, and staff movements in the Asia Pacific region.
- Liaise with HR, Business Managers, and finance team members regarding joiners, leavers, and staff movements.
- Maintain access levels on finance systems.
- Assist the team with producing and maintaining system and training documentation.
- Update report parameters and run month-end reports.
- Good standard of education, particularly in English and Mathematics.
- Formal IT qualification is advantageous but not essential.
- Experience working in the legal sector.
- Experience working with Aderant Expert in an administration role.
- Good working knowledge of Microsoft Office (Outlook, Excel, and Word).
- High IT literacy.
- High numeracy.
- Knowledge of Aderant Expert is essential.
- Knowledge of Carpe Diem, Metastorm, SSRS is advantageous but not essential.
- Advanced planning, coordination, and communication skills are necessary (verbal and written).
- Strong administration and customer service skills are essential.
- Ability to work well under pressure while remaining calm.
- Highly developed organization and time management skills.
- Ability to communicate at all levels.
9.30am - 5.30pm (flexibility required).
Salary:Salary is $70-85K annually plus super. The salary banding is flexible; we can be guided by the candidates' expectations to some extent, especially if they have Aderant experience.
