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Customer Support Specialist
2 months ago
We are seeking a skilled Customer Support Specialist to join our team at M/S MIRACOLO DRINK PRIVATE LIMITED. As a key member of our customer-facing team, you will play a vital role in ensuring our customers receive exceptional support and service.
The ideal candidate will possess excellent communication skills, be able to empathize with customers, and provide solutions to technical problems in a timely and accurate manner. You will be responsible for:
Key Responsibilities:- Respond to Customer Inquiries: Provide prompt and accurate responses to customer queries, ensuring their issues are resolved efficiently.
- Identify Customer Needs: Analyze customer requirements and provide guidance on product features and functionalities.
- Analyze and Report Product Issues: Investigate and document product malfunctions, and collaborate with internal teams to resolve these issues.
- Update Internal Databases: Maintain accurate records of customer interactions, technical issues, and product feedback.
- Monitor Customer Feedback: Gather and share customer feedback with internal teams to inform product development and improvement.
- Collaborate with Team Members: Share knowledge and best practices with colleagues to enhance customer support and product expertise.
As a Customer Support Specialist at M/S MIRACOLO DRINK PRIVATE LIMITED, you will have the opportunity to make a meaningful impact on our customers' experiences and contribute to the growth and success of our organization.