Senior Customer Support Specialist
3 days ago
About the Opportunity
We are pleased to offer a new exciting, permanent position for individuals interested in joining our Tait Asia Pacific Team as an experienced Senior Customer Support Specialist in our Brisbane Office.
This role is primarily responsible for providing high-quality technical support to customers, driving customer satisfaction, and contributing to the strategic goals of the organization through expert technical knowledge and exceptional customer service.
Key Responsibilities:
- Systematic fault finding and replication
- Provision of technical information to customers
- Generation of customer reports
- Testing of network and terminal components and software
- ITIL aligned Incident and Problem management
This position will require some flexibility in working hours as there is a requirement to complete 'on call' scheduled hours to support customers outside of regular business hours.
What You'll Bring:
To be successful in this role, you will need to be extremely customer-focused, with advanced technical knowledge and excellent attention to detail.
Requirements:
- At least 5 years' experience in an ICT or wireless communication technical role
- Experience with Land Mobile Radio equipment, P25, DMR, conventional, trunking and simulcast systems, LTE technologies, and operation would be beneficial
- Familiar with the concepts of ITIL Service Management principles
- Engineering degree in a related field or equivalent work experience
Benefits:
- Flexible working options
- We recognize employee performance and contribution through our discretionary bonus scheme
- We prioritize your wellbeing through health insurance
- The opportunity to join a globally recognized critical communications provider
- Free onsite parking for convenience
About the Company:
Tait Communications has been designing, delivering, and supporting critical communications networks for public safety, transportation, and utility customers around the world for over 50 years.
Our employees value being part of a creative team committed to providing technological solutions that make a real difference to the communities we support.
By joining Tait, you'll be joining a community of people with a wealth of knowledge and expertise, who care deeply about their work and the genuine impact it has for our customers, and who support each other to grow and develop.
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