Mortgage and Loan Specialist
6 days ago
Job Summary:
Randstad is seeking a professional to join one of Australia's largest banks within their Contact Centre team. As a Mortgage and Loan Specialist, you will provide excellent customer service to all customers, primarily within the hardships space.
Key Responsibilities:
- Manage inquiries for existing customers relating to their mortgages
- Respond to customer queries in a professional and empathetic manner
- Deal with hardship calls and develop solutions
- Continuously look for opportunities to delight our customers
- Contribute to the development and improvement of customer experience
Requirements:
- A strong background in handling difficult calls or customers
- High level of empathy and resilience
- Professionalism and empathy when handling inbound and outbound calls
- Proven examples of strong customer focus and dispute resolution
- Possess high degree of attention to detail and accuracy
- Ability to work a rotating roster between the hours of 8am-8pm Monday-Saturday
Benefits:
- Competitive pay rate of $37.66
- An exciting opportunity to work within one of Australia's largest banking institutes
- Full-time hours provided, casual assignment with view to transition to permanent if you are the right fit for the role
- Multiple exciting benefits and discounts
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