Customer Banking Specialist Relief Professional

18 hours ago


Noble Park, Victoria, Australia CommBank Full time
{"title": "Customer Banking Specialist Relief", "description": "Deliver Exceptional Customer Service

We are seeking a skilled Customer Banking Specialist Relief to provide support to our branches. As the public face of CommBank, you will deliver a seamless banking experience to our customers, providing in-depth conversations about their overall banking needs, including Home Loans, Business Banking & Financial Advice.

Key Responsibilities:

  • Provide relieving support to our branches, traveling as required
  • Have in-depth conversations with customers about their banking needs
  • Support customers with enquiries, cash handling, transactional service, and account maintenance
  • Complete Financial Health Checks to assess customers' financial needs
  • Provide options for customers through education and demonstration of our in-branch technology and digital banking options
  • Problem solve and provide effective solutions while championing our processes and procedures

Requirements:

  • Proven experience delivering exceptional customer service in Financial Services, Retail, or Hospitality
  • Excellent communication skills and the ability to articulate financial terms clearly
  • The ability to ask the right questions, find solutions, and act with integrity
  • Ability to work in a busy, commercial, and driven retail environment
  • A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

About CommBank:

As the Retail Banking Services (RBS) team, we deliver a seamless banking experience to over 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

Why Work with Us:

Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us. You'll have the opportunity to work with a talented team, develop your skills, and grow your career.

Aboriginal &/or Torres Strait Islander people encouraged to apply.

We're committed to diversity and inclusion.

"}
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