Customer Banking Specialist Relief Professional
18 hours ago
We are seeking a skilled Customer Banking Specialist Relief to provide support to our branches. As the public face of CommBank, you will deliver a seamless banking experience to our customers, providing in-depth conversations about their overall banking needs, including Home Loans, Business Banking & Financial Advice.
Key Responsibilities:
- Provide relieving support to our branches, traveling as required
- Have in-depth conversations with customers about their banking needs
- Support customers with enquiries, cash handling, transactional service, and account maintenance
- Complete Financial Health Checks to assess customers' financial needs
- Provide options for customers through education and demonstration of our in-branch technology and digital banking options
- Problem solve and provide effective solutions while championing our processes and procedures
Requirements:
- Proven experience delivering exceptional customer service in Financial Services, Retail, or Hospitality
- Excellent communication skills and the ability to articulate financial terms clearly
- The ability to ask the right questions, find solutions, and act with integrity
- Ability to work in a busy, commercial, and driven retail environment
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers
About CommBank:
As the Retail Banking Services (RBS) team, we deliver a seamless banking experience to over 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.
Why Work with Us:
Working with us in RBS means you'll positively impact our customers' lives and be there for them when they need us. You'll have the opportunity to work with a talented team, develop your skills, and grow your career.
Aboriginal &/or Torres Strait Islander people encouraged to apply.
We're committed to diversity and inclusion.
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