Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia SG Fleet Full time
About the Role:

This position is responsible for providing exceptional customer service to Novated Drivers by responding to their enquiries in a timely and accurate manner. The successful candidate will be responsible for liaising with internal departments and external customers to resolve customer queries effectively.

Key Responsibilities:

The major responsibilities of this position include but are not limited to:
  • Responding to Novated Drivers' phone and email enquiries to ensure accurate and timely resolutions
  • Maintaining excellent systems notes that are accurate, complete, and timely
  • Processing customer requests on behalf of or via other teams/parties
  • Taking ownership of personal development and customer service core competencies
  • Working effectively with the team to ensure excellent customer experience and adherence to all KPIs

Requirements:

The successful candidate will have previous experience in a customer service inbound call center, good communication skills, and the ability to resolve problems through to complete resolution in a timely and effective manner. Strong organisational and prioritisation skills are also essential.

About SG Fleet:

SG Fleet is a financial services company that specialises in fleet management, vehicle leasing, and salary packaging. With a presence across Australia, the UK, and NZ, we offer a range of benefits to our employees, including flexible work arrangements, career progression opportunities, and education support.

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