Business Operations Coordinator

2 weeks ago

Melbourne, Victoria, Australia Charterhouse Full time

Company Overview

We are seeking an experienced Business Support Officer to join our team in the Western suburbs. As a key member of our operational team, you will play a vital role in ensuring that service requests are efficiently actioned and that queries from customer service or residents are addressed promptly.

About the Role

This is a 3-month temporary opportunity to work as a Business Support Officer for a large Council. You will be responsible for managing and actioning a high volume of service requests, responding to queries from customer service and residents in a timely manner, and supporting the team in operational processes and communication.

Key Responsibilities

  • Action and manage a high volume of service requests.
  • Respond to queries from customer service and residents in a timely manner.
  • Support the team in operational processes and communication.
  • Provide accurate and timely information to members of the public via telephone and email.
  • Serve as a representative of the Council, delivering services and advice in a courteous and efficient manner.

Requirements

  • Experience in an operational environment is preferred.
  • Strong attention to detail.
  • Ability to develop visually appealing documents and templates.
  • Proficient in formatting correspondence and Council documents in accordance with the corporate style guide.
  • Experience in inputting and maintaining accurate information in Council databases.
  • Excellent written and verbal communication skills.

What We Offer

  • A competitive salary of $38 per hour.
  • The opportunity to grow your Local Government knowledge and understanding.
  • Work with a community-based organisation and help drive and deliver change.

Additional Information

Please note that you will need to obtain a police check before commencing this role. We value diversity and welcome unique contributions from all people.

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