Software Engineering Manager

3 weeks ago

Macquarie Park, Australia Amdocs Full time

**In one sentence**

Manage and lead the team to provide production support for state of art telecom production system in Australia with respect to CRM and Order management systems. Part of support team responsible production operations team (planning, execution, monitoring, risk management, resolution of issues, and achievement of the targets) within agreed quality, time, budget, and other agreed KPIs/SLAs.

**What will your job look like?**
- You will be responsible for CRM, Order management systems, this includes activity planning, execution, monitoring, risk management, resolution of issues, and achievement of the targets
- You will be responsible for delivery tasks within agreed quality, time, budget, - You will be responsible for Production KPIs and SLAs
- You will be responsible for Team and People management (professional and personal care aspects)
- You will lead the team to resolve technical challenges, lead unit level initiatives to build technical competency to meet the needs of the team or unit
- You will lead the team for meeting the best software engineering practices, quality processes and methodologies
- You will promote and instill a culture of continuous improvement and efficiency to the software/business processes through out-of-the-box thinking on product and processes by utilizing or creating new software engineering tools and different innovation techniques
- You will manage multiple interfaces (internal and external), relationships and communication to ensure software delivery is aligned to meet not only the customer requirements, but also adds value to their business

**All you need is...**
- Bachelor's degree in Science/IT/Computing or equivalent
- 10+ years of experience in SW Engineering role - In-depth understanding of telecom domain and eTOM
- Experience in managing Amdocs Telecom products like Amdocs CRM, Amdocs OMS
- 4-5 years of experience in leading engineers through project lifecycle
- Thorough understanding of software development and/or support methodologies, principles and procedures and related software management tools

**Even better if you have...**
- Scripting experience in Linux/Unix environment
- Prior Experience with production support
- Strong verbal and written communication skills
- Understanding of telecom environment
- Experience working in DevOps with CI/CD

**Salary**: $175,000.00 - $185,000.00 per year

Schedule:

- Monday to Friday

COVID-19 considerations:

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