Drive Business Growth

1 day ago

Sydney, New South Wales, Australia beBeeExpansion Full time $80,000 - $120,000
Customer Success Manager

We are seeking a high-impact Customer Success Manager to manage and grow relationships with customers.

Job Description

The ideal candidate will serve as both a strategic advisor and commercial growth driver, owning customer outcomes and revenue expansion. Based in our Sydney office, you'll be accountable for retention and satisfaction, as well as identifying and executing cross-sell, upsell, and partner-led growth opportunities across your portfolio.

Responsibilities include:

  • Strategic Relationship Management: Build strong, trust-based relationships with key stakeholders, including power users, champions, and executive sponsors.
  • Deliver proactive guidance, strategic business reviews, and success planning that align our platform's capabilities with customer goals.
  • Serve as the customer's internal advocate, working cross-functionally to ensure delivery of value.

Requirements

The successful candidate will have:

  • 3+ years in Customer Success, Account Management, or post-sales roles in a SaaS environment.
  • Experience working with or supporting customers on Shopify (or similar ecommerce platforms) is strongly preferred.
  • Demonstrated success driving expansion revenue and managing commercial conversations.
  • Strong consultative and communication skills, with the ability to guide strategic value conversations.
  • Proven ability to collaborate cross-functionally with Sales, Product, Partnerships, and Marketing.
  • Organised and data-driven, with experience managing customer portfolios and retention.

Benefits

This role offers:

  • Direct impact on growth and expansion within a scaling company.
  • A collaborative, fast-paced environment with cross-functional exposure.

About Us

We believe in making things simpler - for our customers, and for each other. That means clarity, purpose, and progress guide everything we do.

We obsess over our customers' needs so we can grow together.

We don't settle. We take initiative and embrace bold thinking.

We refine, improve, and take meaningful action.

We build trust through transparency and global collaboration.

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