Employee Experience Manager
2 weeks ago
At the heart of every successful business lies a team of dedicated professionals who drive growth and excellence. As an Employee Experience Manager, you will play a pivotal role in shaping the employee lifecycle at our organization.
About the RoleThis strategic position requires a skilled professional to oversee operational delivery across core people processes, including recruitment, onboarding, employee relations, engagement, compliance, and offboarding. You will be both a trusted advisor and a hands-on support to our managers and teams.
Key Responsibilities- Employee Lifecycle Management – Recruitment and Onboarding: Represent our organization as an employer of choice, contributing to the visibility and positioning of our employer brand. Lead and support recruitment processes: drafting job ads, sourcing candidates, screening, scheduling interviews, and communicating with candidates to ensure a seamless experience.
- Employee Lifecycle Management – Performance, Engagement & Workplace Relations: Support the execution of engagement surveys and pulse checks; assist with analysing data and organising follow-up actions. Help coordinate logistics for team events, training, wellness initiatives, and culture-building activities. Drive consistent and aligned internal communications across the business. Maintain regular check-ins with team members and be a visible support presence.
- Policy & Process Execution: Assist in biannual performance and remuneration reviews – from communications through to documentation and reporting. Guide and support managers on delivering effective feedback and development discussions. Draft employment documentation and assist with the development and implementation of key people policies.
- Offboarding & Transitions: Coordinate exit processes – including documentation, systems access, and knowledge transfer. Conduct exit interviews and contribute insights back to the business to support retention and continuous improvement.
- Stakeholder Management: Build strong, trusted relationships across the business and act as a go-to advisor for people-related queries. Partner with managers to understand team dynamics, performance challenges, and upcoming workforce needs. Support change initiatives by preparing people for transitions and ensuring alignment across teams.
- Essential: 4+ years of experience in a generalist HR role. Essential: Bachelor's degree in Human Resource Management or higher. Essential: Broad and current understanding of Australian IR legislation and HR best practices.
- Preferred: Familiarity with platforms such as G Suite, Employment Hero, and Apple OS. Preferred: Active participation in professional HR networks or events.
- HR Generalist Expertise: Hands-on experience across the full employee lifecycle. Stakeholder Management: Comfortable working closely with stakeholders at all levels. Communication: Confident and clear communicator with strong written skills. Autonomy & Initiative: Proactive, organised and comfortable managing multiple priorities in a fast-paced environment. Team Player: Collaborative approach with a genuine interest in people and team success. Judgement & Integrity: Sound decision-making and discretion in handling sensitive matters. Improvement-Minded: Passionate about streamlining processes and enhancing employee experience. Facilitation Skills: Able to lead onboarding, training, or coaching conversations with clarity and confidence.
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