Customer Care Representative

3 weeks ago


Hunters Hill, Australia Catholic Healthcare Full time
Customer Care Officer - Home and Community Aged Care

Catholic Healthcare is seeking a highly motivated and enthusiastic Customer Care Officer to join our Home and Community Services team in Hunters Hill, NSW.

The Customer Care Team is at the heart of Catholic Healthcare, providing a superior customer experience to our clients. As a Customer Care Officer, you will be the first point of contact for our In-Home Service clients, handling a high volume of calls and interactions with clients, their families, and other stakeholders.

You will be responsible for providing accurate and timely responses, resolving issues, and escalating concerns to ensure the best possible outcomes for our clients. This is a dynamic and fast-paced role that requires strong communication, problem-solving, and organisational skills.

Key Responsibilities:
  • Provide exceptional customer service to In-Home Service clients and their families
  • Handle a high volume of calls and interactions with clients, their families, and other stakeholders
  • Resolve issues and escalate concerns to ensure the best possible outcomes for clients
  • Work collaboratively with the Care Team to ensure seamless service delivery
  • Develop and maintain strong relationships with clients, their families, and other stakeholders
Requirements:
  • Experience in Aged Care Services or a similar field
  • Excellent communication, problem-solving, and organisational skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Strong attention to detail and ability to maintain accurate records
  • Ability to work autonomously and as part of a team
What We Offer:
  • Opportunity to work in a values-based organisation with a strong commitment to caring for older people
  • Supportive and inclusive team environment
  • Access to salary packaging to increase your take-home pay
  • Hybrid role with flexible start and finish times


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