Customer Care Officer

7 months ago


Hunters Hill, Australia Catholic Healthcare Full time

**Job Description**:

- ** Leading Not for profit Aged Care provider**:

- ** Values-based organisation**:

- ** Hunters Hill, NSW location**:

- ** Core Hours 7am to 5.30pm Monday to Friday**:

- ** Hybrid Work Set-up including Work from home after training is completed**

Catholic Healthcare promotes the dignity, life, and spirituality of older people through connected and inclusive communities across residential aged care, home and community services and retirement living across NSW and SE QLD. Our values of Courage, Compassion and Integrity sit at the core of everything we do.

We are looking for a highly motivated Customer Care Officer to join our extremely busy Home & Community Services team based in Hunters Hill, NSW. The Customer Care Team are at the heart of the organisation and responsible for providing a superior customer experience to our clients.

The Customer Care Officer is the first point of contact for our In-Home Service clients, and it is not a role for the faint hearted On any given day you will be taking calls from a busy queue, and simultaneously recording your interactions, for billing enquiries, transport requests, escalations for scheduling anomalies or additional services, client feedback, locating clients that are not home for a scheduled service, incidents, and complaint management. You will follow well defined and embedded processes and be comfortable thinking on your feet to account for individual variations.

The position works as part of a large collaborative team to ensure clients are provided with accurate and timely responses. This is an exceptionally busy position that requires strong organisation, time management, communication, and problem-solving skills.

**_ To be successful in this role you will ideally have:_**
- Experience in Aged Care Services or similar
- An enthusiastic "Can Do" attitude
- Ability to identify issues, assist in solving them and adapt to changing circumstances
- Strong planning and organising skills with a high attention to detail
- Enjoy finding solutions to complex customer enquiries
- A passion to deliver a quality customer experience
- Exceptional verbal and active listening skills
- An empathetic approach with the ability to make complexity simple
- An excellent telephone manner and ability to build rapport
- Procura and Orca experience will be highly regarded
- Ability to work autonomously, as part of a busy dedicated team
- Flu and Covid Vaccination evidence

**_
Why you'll love working with us:_**
- Opportunity to work within a values-based organisation, with caring at the heart of everything we do
- Supportive and inclusive team environment
- Salary packaging opportunities to increase your take home pay
- Potential for flexible working arrangements such as work from home days
- Ongoing support and direction from your Team Leader


  • Customer Care Officer

    7 months ago


    Hunters Hill, Australia Catholic Healthcare Full time

    ** Leading Not for profit Aged Care provider**: - ** Increase your take home pay with not for profit salary packaging**: - ** Hybrid role - office located in Hunters Hill**: - ** Flexible start and finish times - Customer Care Centre operates 7am to 5.30pm Monday to Friday (optional weekend shifts available)** We are looking for a highly motivated...


  • Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: **Permanent Full Time Positions available** - ** Based at North Ryde / Hunters Hill**: - ** Be part of a collaborative, fun team!**: - ** Leading Aged Care provider, offering job security**: - **Not For Profit Salary Packaging Available**: - ** Catholic Healthcare is a values-based organisation, our staff & clients are of all...


  • Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: **Customer Care Consultant** - **Full time role available**: - **Be part of a collaborative, fun team in Australia’s fastest growing sector - based in Hunters Hill**: - ** Training provided** **About the role** Catholic healthcare has a great opportunity for a results driven, customer service expert to join the customer engagement...

  • Customer Engagement

    1 week ago


    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: **Customer Engagement - Leading Aged Care Provider** - ** Permanent Full-time position** - ** Be part of a collaborative, fun team! - Hunters Hill Based** - ** Job security and ongoing training provided** You don't need to be Catholic to work for us but you do need to value quality Aged Care Great opportunity for a Customer Engagement...


  • Hunters Hill, Australia Hunter's Hill Council Full time

    **Customer Services Officer**: An exciting opportunity currently exists for a motivated and experienced individual to join our team as the Customer Services Officer. **About the role** The Customer Services Officer will be responsible for the delivery of high-quality customer services ensuring that every customer interaction is an opportunity to build...

  • Care Advisor

    2 weeks ago


    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Opportunity to partner with our Home Care Package Clients and our dynamic team**: - ** Drive and take ownership of your caseload**: - ** Full-time permanent position**: - ** Office location in Hunters Hill**: - ** Not-For-Profit Salary Packaging** **What will your role look like?** Working autonomously, you will use your...

  • Care Advisor

    1 week ago


    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Opportunity to partner with our Home Care Package Clients and our dynamic team**: - ** Drive and take ownership of your caseload**: - ** Full-time permanent position**: - ** Office location in Hunters Hill**: - ** Not-For-Profit Salary Packaging** **What will your role look like?** Working autonomously, you will use your...

  • Care Advisor

    5 days ago


    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Opportunity to partner with our Home Care Package Clients and our dynamic team**: - ** Drive and take ownership of your caseload**: - ** Full-time temporary position - 12 month contract**: - ** Office location in Hunters Hill**: - ** Not-For-Profit Salary Packaging** **What will your role look like?** Working autonomously,...

  • Care Advisor

    1 week ago


    Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Opportunity to partner with our Home Care Package Clients and our dynamic team**: - ** Drive and take ownership of your caseload**: - ** Full-time permanent position**: - ** Office location in Hunters Hill**: - ** Not-For-Profit Salary Packaging** **What will your role look like?** Working autonomously, you will use your...


  • Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: Now hiring an efficient & professional, full-time Administrator/Coordinator to support our Home & Community Aged Care Advisor team based in Hunters Hill - ** Full Time Permanent position based at Hunters Hill**: - ** Not For Profit Salary Packaging **(Tax benefits that increase your take home pay)**: - ** Leading Aged Care Provider...

  • Customer Care Officer

    7 months ago


    Cannon Hill, Australia nib health funds Full time

    Let’s talk about nib Thrive nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to...


  • Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - **St Joseph Aged Care & St Anne's Aged Care**: - ** Casual positions available**: - ** Hunters Hill, NSW** Make a difference through providing high quality personalised care to our valued aged care residents at St Joseph & St Anne's in Hunters Hill. Rewarding and diverse role that includes personal care such as showering, dressing,...


  • Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - ** Hunters Hill NSW location**: - ** Permanent part-time Afternoon shifts Mon ( 2:45 to 9pm ) Fri morning (6:00 -2:30pm)**: - ** Join a purpose driven, aged care services organization** Make a difference through providing high quality personalised care to our valued aged care residents at St Anne's & St Joseph, Hunters Hill....


  • Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: **Customer Engagement Consultant** - **Full time temporary role available (6 month contract)**: - ** Be part of a collaborative, fun team in Australia’s fastest growing sector - based in Hunters Hill**: - ** Training provided** **About the role** Catholic healthcare has a great opportunity for a results driven, customer service...


  • Hunters Hill, Australia Catholic Healthcare Full time

    **Job Description**: - **St Joseph Aged Care & St Anne's Aged Care, Hunters Hill NSW**: - ** Casual positions available - AM & PM shifts**: - ** Tax savings with NFP salary packaging!** - Why you’ll love working with us:_ - An opportunity to build a career with a successful growing values-based organisation - Be part of a supportive and inclusive...

  • Customer Care Officer

    7 months ago


    Cannon Hill, Australia nib NZ Full time

    Let’s talk about nib Thrive - nib’s vision is better health and wellbeing for all Australians. We know there are few greater opportunities for us to have a meaningful social impact than in keeping people healthy, and now, in supporting people with disabilities. We plan to do this through innovative, human and digital solutions to make a difference to...


  • Hunters Hill, Australia Catholic Healthcare Full time

    **St Joseph Aged Care & St Anne's Aged Care**: - ** Casual positions available**: - ** Hunters Hill, NSW** Make a difference through providing high quality personalised care to our valued aged care residents at St Joseph & St Anne's in Hunters Hill. Rewarding and diverse role that includes personal care such as showering, dressing, assisting with eating...


  • Box Hill, Australia YMCA Victoria Full time

    Work within a supportive team environment in Customer Care - Hybrid role working from home with 1-2 days from our Box Hill State office - Full time; $103,000 - 112,000 incl super **About the Y** At the Y, we believe in the power of inspired young people. A community not-for-profit organisation with 17 million participations annually across Australia. 5,000...


  • Hunters Hill, Australia Chandler Macleod Full time

    **Due to continued company growth, Chandler Macleod has an exciting career opportunity to join a global leader in the Mining Industry.** *** **About the Company**: Chandler Macleod are on the hunt for a skilled administrator & customer service professional to join the team of our client located in the Hunter. With decades of experience and a focus on...

  • Business Manager

    1 week ago


    Hunters Hill, Australia Catholic Healthcare Full time

    Company Description**Job Description**: **Business Manager** - Permanent Full-time position, 7 additional days off per year! - Based at Hunters Hill + WFH options + NFP Salary Packaging - Lead a dedicated team within a high growth & successful region - Leading Aged Care Provider of Home Care Packages A rare and exciting opportunity has become available for...