Customer Solutions Representative

3 weeks ago

Notting Hill, Australia TEAM Executive Consultants Full time

**Customer Solutions Representative**
- **IMMEDIATE START**:

- **Multi-tasking**:

- **variety in the role**:

- **A great career and not just a job**:

- **Up to $70k plus super for the right person**

**THE COMPANY**:

- Has been establish a long time internationally and is seeking an experienced Customer Solutions Representative
- to join them on a full time permanent basis.

**THE ROLE**:

- To provide excellent service covering outstanding customer satisfaction from start to finish of all processes.
- Have a thorough understanding of manufacturing and customer service.
- The duties will include making sure that all **order processing** is accurate and is on time so to ensure delivery is completed.
- Importantly ensuring **customers** can expect their products delivered on time and correct.
- Provide **customer support** at all times and close liasion with other team members.
- Ensuring the sales team is backed up, supported 100% and closely liaise with the production and despatch teams.
- Responsible for finalising finished goods stock codes.
- Making sure that the quality and HACCP procedures are followed correctly at all times
- The role is best suited to someone who is very **tech savvy** and has a good understanding of customer service and manufacturing principles.
- The client insists that key values are observed at all times and that one can show: integrity, dedication, passion and teamwork.

**Employer questions**
- Do you have customer service experience?
- Do you have order processing experience?
- Which of the following statements best describes your right to work in Australia?
- Which of the following statements best describes your Covid-19 vaccination status?
- How many years experience do you have as a Customer Solutions Representative?
- Have you worked in a call centre before?
- Which of the following Microsoft Office products are you experienced with?
- Which of the following Customer Relationship Management (CRM) systems do you have experience using?

**Job Types**: Full-time, Permanent

**Salary**: $60,000.00 - $70,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Notting Hill, VIC 3168: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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