Customer Care Officer

1 month ago


Hunters Hill, Australia Catholic Healthcare Full time
Customer Care Officer - Home and Community Aged Care

Catholic Healthcare is seeking a highly motivated Customer Care Officer to join our Home and Community Services team based in Hunters Hill, NSW. As the first point of contact for our In-Home Service clients, you will be responsible for providing a superior customer experience through exceptional communication and problem-solving skills.

Key Responsibilities:
  • Provide timely and accurate responses to client inquiries and concerns
  • Manage client interactions, including taking calls, responding to emails, and resolving issues
  • Work collaboratively with the team to ensure clients receive accurate and timely information
  • Identify and escalate complex issues to senior team members
  • Develop and maintain relationships with clients to ensure high levels of satisfaction
Requirements:
  • Experience in Aged Care Services or similar
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work autonomously and as part of a team
Why Work with Us:
  • Opportunity to work in a values-based organization with a strong commitment to caring for older people
  • Supportive and inclusive team environment
  • Access to salary packaging to increase your take-home pay

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