Customer Care Officer

7 days ago


Hunters Hill, Australia Catholic Healthcare Full time

About the Role:

Catholic Healthcare is seeking a highly motivated Customer Care Officer to join our Home and Community Services team based in Hunters Hill, NSW.

The Customer Care Team are at the heart of Catholic Healthcare and are responsible for providing a superior customer experience to our clients.

Key Responsibilities:

  • Provide exceptional customer service to In-Home Service clients
  • Take calls from a busy queue and record interactions for billing enquiries, transport requests, and other client needs
  • Work collaboratively with a large team to ensure clients receive accurate and timely responses

Requirements:

  • Experience in Aged Care Services or similar
  • Strong organisation, time management, communication, and problem-solving skills
  • Ability to identify issues, assist in solving them, and adapt to changing circumstances

What We Offer:

  • Opportunity to work within a values-based organisation
  • Supportive and inclusive team environment
  • Access to salary packaging to increase take-home pay

About Us:

Catholic Healthcare promotes the dignity, life, and spirituality of older people through connected and inclusive communities across residential aged care, home and community services, and retirement living across NSW and SE QLD.


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