Helping Customers Succeed Associate

2 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $90,000 - $120,000

Job Opportunity

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We are seeking a Customer Success Associate to join our team in Australia. This role would suit someone with 0-3 years' experience, and we are happy to consider recent graduates.

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This is an excellent opportunity for a tech-savvy individual with strong relationship-building skills who wants customers to succeed. You will be part of an international team based both in Paris and Australia and work closely with the global sales and product teams.

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You will develop relationships with everyone in our firm, giving client-feedback to Product & Sales, and working with Marketing and Engineering on product development. And of course, you'll build strong ties to our clients and partners as well.

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Responsibilities:

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  • ">
  • Support clients with your technical and advisory expertise">
  • Ensure high levels of customer satisfaction through excellent service">
  • Provide client feedback to the Product and Sales teams">
  • Collaborate with Marketing and Engineering on product development during the discovery phase to assess value, usability and feasibility of product features, based on the analysis of the data generated by the interactions of our users with our platform">
  • Maintain strong relationships with Whispli's Clients and Partners">
  • Bring in new ideas to delight our customers">
  • Renewing our customer base, acting as the customer's main advocate within Whispli">
  • Assist in defining the approach to achieving customers' strategy & goals">
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Requirements:

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- A thirst for knowledge

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- Passion for customer service and helping people gain lasting outcomes and results

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- Experience working with clients in any of these specialities: Technical Support, Customer Success, Account/Project Management, Pre-sales solutions consulting or Business Analysis

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- Fluent English language skills. A 2nd language is a plus, especially Spanish

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- Entrepreneurial spirit/mindset, flexibility toward dynamic change

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- Team player with the ability to build relationships at all levels

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Why Join Us?

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- For the mission: work in a fast-growing start-up that has a positive social impact

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- For the potential: we have found our product/market fit, have great customer references and tens of thousands of companies are planning to purchase a whistleblowing solution in the coming months

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- For the daily life: an inclusive and dynamic team, a wide degree of freedom and the opportunity to learn and grow

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What We Offer:

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Flexible hours or part-time (minimum 4 days/week) as well as remote work opportunities after fully trained. We are open to considering candidates who don't meet 100% of our wishlist, so tell us in a cover letter why you'd be a fit anyway.

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