Help Customers Succeed Representative

3 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $65,000 - $90,000

We are currently seeking Customer Service Representatives to join our dynamic 24/7 team.

Key Responsibilities:
  • Serve as the first point of contact for all customer orders and solutions.
  • Interpret customer needs and provide expert advice on applicable products.
  • Manage stock levels and expedite orders to meet timelines.
  • Handle inbound calls, process orders, and manage transactions.
  • Follow up on enquiries and quotes to ensure satisfaction and resolution.
  • Capture new machine sales leads into CRM with high-quality data.
  • Field general enquiries and direct calls to internal departments.
  • Support the resolution of complaints and escalate unresolved issues.
  • Identify and recommend continuous improvement initiatives.
Requirements:
  • Previous experience in a customer service role.
  • Parts interpretation in a technical environment is desirable.
  • Problem solving skills and ability to manage multiple tasks in a high-pressure environment.
  • Excellent communication skills and ability to liaise with customers and diverse teams.
  • Positive attitude and passion to deliver excellent customer outcomes.
  • Aptitude and interest in technical products/services.
  • Familiarity with Caterpillar processes or equipment would be highly regarded.
Benefits:

We offer paid parental leave, flexible working arrangements, purchased leave programs, and more family time. Successful applicants will undergo a National Criminal History Check and Medical as part of the recruitment process.

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