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Helping Others Succeed as a Customer Service Professional
2 weeks ago
Customer Service Associate
MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our unique and diverse capabilities are dedicated to achieving the best possible health and employment outcomes for individuals and the people they support.
Key responsibilities include proactively managing assigned customers, ensuring a superior level of customer service, promptly answering the phone to all clients, delivering superior customer service & client liaison, and actively promoting new products/services to assigned existing clients.
Required skills and qualifications:
- Minimum 2 years of experience in an inbound/outbound phone based customer service role;
- Be highly organised and able to multi-task effectively;
- Excellent attention to detail;
- A problem solving and proactive attitude;
- Strong Office 365 skills; proficiency in Word and Excel, strong numeracy skills, accurate data entry and typing skills and strong database management skills;
- A proven ability to work within a team;
- Knowledge of medical terminology, workers compensation, personal injury; processes/legislation, medicolegal and/or life insurance industry experience would be desirable, but not essential.
Benefits:
- Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel), Novated Leasing, Salary Packaging, Employment Assistance Program, Paid Parental Leave & Purchased Leave;
- Employee Referral Program – Be rewarded for successfully recommending great talent;
- Thorough induction, ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
At MedHealth, we welcome people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.
We value inclusivity and diversity, and strive to create a workplace that is welcoming and accessible for everyone. We are happy to adjust our recruitment process to support accessibility needs.
Seniority Level: Not Applicable
Employment Type: Full-time
Job Function: Customer Service
Industries: Medical Practices
