Technical Delivery Lead

6 days ago


Brisbane, Queensland, Australia Credit Union Australia Full time
About the Role

We are seeking a highly skilled Technical Delivery Lead to join our Customer and Enterprise Platform team at Credit Union Australia. As a key member of our team, you will be responsible for managing the end-to-end technical delivery of various technology solutions, including marketing technology platforms and our corporate website.

Key Responsibilities
  • Manage a small team of technical specialists to deliver innovative technology solutions that meet business and customer needs.
  • Collaborate with business partners to drive the efficient use of digital marketing budgets and provide personalized experiences across customer channels.
  • Coordinate technology release and change management activities, ensuring scope, quality, milestones, risks, and issues are maintained throughout the development life cycle.
  • Build and manage strong relationships with vendors to drive performance and support the operational management of assigned platforms.
  • Lead incident and problem management, ensuring timely resolution and minimal disruption to business operations.
Requirements
  • Proven experience working in a lead role in a software delivery environment, utilizing various methodologies.
  • Extensive experience working with Martech solutions to activate data and drive personalized customer experiences and marketing campaigns.
  • Strong technical knowledge with the ability to communicate complex technical issues to business partners.
  • Sound understanding of IT Service Management principles and practices.
  • Strong written and verbal communication skills, including facilitating workshops, building relationships, and interacting with key stakeholders across all levels of the organization.
  • Experience with vendor performance and relationship management.
  • Experience in the financial industry is highly desirable.


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