Service Delivery Excellence Leader
2 weeks ago
Rentokil Initial is seeking a Service Delivery Excellence Leader to join our team in Brisbane. As a leading global company, we offer a wide range of learning and development programs for our colleagues to enhance their skills.
About the CompanyWe are a member of the FTSE 100, employing over 36,000 colleagues across 66 countries. Our customers rely on us to deliver high-quality services quickly and effectively, ranging from multi-nationals to local businesses and individual homeowners.
About the RoleThis dynamic position involves leading and empowering teams to deliver exceptional customer experiences. The successful candidate will bring a strong customer-centric mindset, communicating with internal and external stakeholders to build better relationships and achieve collaborative outcomes.
Key Responsibilities- Supervise, lead, and develop teams to achieve consistent service excellence.
- Ensure individual and team KPIs are constructed and delivered.
- Maintain Performance Management processes within the team.
- Analyse customer service data to ensure exceptional service levels are maintained.
- Identify and deliver training needs for team efficiency and consistent service delivery.
- Oversee customer feedback responses and support continuous improvement within the team.
The ideal candidate must possess:
- Previous experience managing a team.
- A background in managing customer service or planning teams.
- Proven success in managing customer service metrics.
- Exceptional written and verbal communication skills.
- Advanced skills in accounts payable and receivable.
- Advanced skills in customer retention and account management.
- Ability to problem-solve in fast-paced environments.
- Natural ability to build strong rapport with team members and external customers.
$120,000 - $150,000 per annum, depending on experience.
-
Cloud Service Delivery Leader
4 weeks ago
Brisbane, Queensland, Australia ARQ Group Full timeAbout the Role: As a Cloud Service Delivery Leader, you will play a vital role in ensuring client engagements are delivered to the highest standards. You will collaborate with internal and external stakeholders, guiding and supporting teams to meet contractual obligations. This position requires a strong understanding of service level agreements (SLAs), ITIL...
-
Cloud Service Delivery Leader
2 weeks ago
Brisbane, Queensland, Australia ARQ Group Full timeAbout the RoleAverage salary: $150,000 - $200,000 AUD.We are seeking an experienced Cloud Service Delivery Lead to join our team at NCS Australia. As a key member of our organization, you will play a crucial role in ensuring client engagements are delivered to the highest standards.As a Cloud Service Delivery Lead, you will work collaboratively with internal...
-
Delivery Excellence Manager
2 weeks ago
Brisbane, Queensland, Australia Integration Works Full timeAt IntegrationWorks, the Technical Delivery Lead is a critical role that ensures seamless service delivery to clients. This position oversees project delivery processes, maintains high standards, and fosters strong relationships with stakeholders.Key ResponsibilitiesClient relationship management for efficient collaborationLiaison to understand current needs...
-
Delivery Excellence Manager
1 week ago
Brisbane, Queensland, Australia Integration Works Full timeJob DescriptionAt IntegrationWorks, we're seeking a skilled Delivery Excellence Manager to oversee our client engagements and ensure exceptional service delivery. As a key member of our team, you'll be responsible for managing client relationships, driving efficiency, and ensuring quality.Key Responsibilities:Client relationship management and liaison to...
-
Safeguarding Excellence Leader
3 weeks ago
Brisbane, Queensland, Australia Save The Children Australia Full timeAbout UsAt Save the Children Australia, we are committed to creating a safer world for children. Our Group Operations and Risk team is responsible for ensuring that our organization meets the highest standards of safeguarding.The RoleWe are seeking an experienced Safeguarding Excellence Leader to join our team in a full-time, permanent role. As Head of...
-
Delivery Excellence Specialist
4 days ago
Brisbane, Queensland, Australia Local Peoples Full timeWe are seeking a seasoned Project/Delivery Manager to spearhead the successful execution of our QLD-based projects, ensuring timely delivery, budget adherence, and stakeholder satisfaction. This critical role is perfect for an ambitious professional looking to drive project excellence and make a lasting impact on our clients' businesses.About the RoleThis...
-
Cloud Service Delivery Leader
4 weeks ago
Brisbane, Queensland, Australia ARQ Group Full timeAbout the Role: As a Cloud Service Delivery Lead, you will play a key part in ensuring client engagements are delivered to the highest standards. You will work collaboratively with internal and external stakeholders, providing guidance and support across teams to meet contractual obligations. You will partner with clients to build strong relationships,...
-
Brisbane, Queensland, Australia Hudson Australia Full timeThis role is a key part of our service delivery team, responsible for ensuring the smooth operation of our services. The Service Delivery Coordinator: Operational Excellence Specialist will play a critical role in managing service requests, scheduling meetings, and monitoring architecture processes.Key Responsibilities:Manage incoming service requests and...
-
Executive Leader
2 weeks ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeAbout Australian Retirement TrustWe're a leading retirement savings provider with 2.3 million members and almost $300 billion in assets under management.As a high-performing Executive Leader, you'll drive service excellence and deliver results across our member services team.Key responsibilities:Develop and lead a high-performing team of leaders to achieve...
-
Operational Excellence Leader
6 days ago
Brisbane, Queensland, Australia QIC Australia Full timeAbout QIC AustraliaWe are seeking an exceptional Operational Excellence Leader to drive transformative change across our organisation.
-
Healthcare Excellence Leader
3 days ago
Brisbane, Queensland, Australia Bupa Full timeAbout the RoleBupa is seeking an experienced Healthcare Excellence Leader to join our team. As a Quality Manager, you will play a crucial role in the management and maintenance of the Quality Management System within our health unit.Key Responsibilities:Coordinate data collection, internal audit schedules, and manage local quality initiatives at all health...
-
Portfolio Delivery Leader
2 weeks ago
Brisbane, Queensland, Australia Credit Union Australia Full timeAt Credit Union Australia, we are seeking an exceptional Portfolio Delivery Leader to join our Enterprise Delivery function on a 15-month max-term contract. As a key member of our team, you will be responsible for managing a delivery portfolio, ensuring effective resourcing, dependency, and risk management, as well as fit-for-purpose delivery models to...
-
Service Delivery Advisor
4 weeks ago
Brisbane, Queensland, Australia Suncorp Group Full timeAbout the RoleThe Service Delivery Specialist plays a crucial role in the smooth operation of IT applications within a portfolio, working under the guidance of a Service Delivery Manager. This position entails collaborating with internal and external teams, utilizing SIAM and ITIL processes, to transition teams to the Momentum way of working.Key...
-
Expert ICT Service Delivery Leader
1 week ago
Brisbane, Queensland, Australia University of Southern Queensland Full time**Job Description:**We are seeking an experienced ICT Service Delivery Manager to lead our ICT contact centre at the University of Southern Queensland. This is a full-time continuing appointment (36 hours/week) with a total remuneration range of $149,914 to $158,607 per annum.**About the Role:The successful candidate will be responsible for managing the ICT...
-
Production Excellence Leader
2 weeks ago
Brisbane, Queensland, Australia Conectar Recruitment Full timeHead of Production OpportunityWe are seeking an experienced Production Excellence Leader to join our client's Senior Leadership Team, reporting directly to the Managing Director. As a key member of this team, you will drive operational excellence and ensure alignment with production targets across local and international sites.About Our ClientOur client is a...
-
Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full timeAbout the RoleWe are seeking a highly skilled and motivated Business Support Officer to join our team at Queensland Fire and Emergency Services. This role is an excellent opportunity for someone who is passionate about providing exceptional administrative support and contributing to the success of our organization.Job SummaryThe Business Support Officer will...
-
Senior Service Delivery Manager
2 weeks ago
Brisbane, Queensland, Australia Australian Retirement Trust Full timeAbout the RoleAustralian Retirement Trust is seeking a high-performing people leader to join its Member Services leadership team. As a Senior Service Delivery Manager, you will drive the execution and delivery of the member strategy across voice, face-to-face, and digital channels.This role is responsible for delivering service and operational excellence,...
-
Education Leader for Academic Excellence
5 days ago
Brisbane, Queensland, Australia Sarina Russo Group Full timeAcademic Dean Job OpportunitySarina Russo Group is a leading education provider, committed to delivering high-quality education qualifications to international students. We are currently seeking a full-time Academic Dean based in Brisbane CBD.About the RoleThe successful candidate will be responsible for providing high-level academic leadership, ensuring our...
-
Business Process Excellence Leader
2 weeks ago
Brisbane, Queensland, Australia Atturra Full timeDrive Operational Excellence as a Business Process Excellence LeaderWe are seeking a skilled Business Process Excellence Leader to join our team at Atturra. In this role, you will lead Business Process Excellence programs, leveraging your expertise in Business Process Management, Lean, Six Sigma, and Kaizen methodologies.Your responsibilities will include...
-
Senior Portfolio Manager
3 days ago
Brisbane, Queensland, Australia Credit Union Australia Full timeCredit Union Australia seeks a highly experienced Senior Portfolio Manager - Delivery Excellence to lead the Enterprise Delivery function on a 15-month contract. This role focuses on managing a delivery portfolio, ensuring effective resourcing, dependency, and risk management, and fit for purpose delivery models to achieve agreed business outcomes.About the...