Service Delivery Excellence Leader

2 weeks ago


Brisbane, Queensland, Australia Rentokil Initial Full time
Job Summary

Rentokil Initial is seeking a Service Delivery Excellence Leader to join our team in Brisbane. As a leading global company, we offer a wide range of learning and development programs for our colleagues to enhance their skills.

About the Company

We are a member of the FTSE 100, employing over 36,000 colleagues across 66 countries. Our customers rely on us to deliver high-quality services quickly and effectively, ranging from multi-nationals to local businesses and individual homeowners.

About the Role

This dynamic position involves leading and empowering teams to deliver exceptional customer experiences. The successful candidate will bring a strong customer-centric mindset, communicating with internal and external stakeholders to build better relationships and achieve collaborative outcomes.

Key Responsibilities
  1. Supervise, lead, and develop teams to achieve consistent service excellence.
  2. Ensure individual and team KPIs are constructed and delivered.
  3. Maintain Performance Management processes within the team.
  4. Analyse customer service data to ensure exceptional service levels are maintained.
  5. Identify and deliver training needs for team efficiency and consistent service delivery.
  6. Oversee customer feedback responses and support continuous improvement within the team.
Ideal Candidate

The ideal candidate must possess:

  • Previous experience managing a team.
  • A background in managing customer service or planning teams.
  • Proven success in managing customer service metrics.
  • Exceptional written and verbal communication skills.
  • Advanced skills in accounts payable and receivable.
  • Advanced skills in customer retention and account management.
  • Ability to problem-solve in fast-paced environments.
  • Natural ability to build strong rapport with team members and external customers.
Estimated Salary

$120,000 - $150,000 per annum, depending on experience.



  • Brisbane, Queensland, Australia ARQ Group Full time

    About the Role: As a Cloud Service Delivery Leader, you will play a vital role in ensuring client engagements are delivered to the highest standards. You will collaborate with internal and external stakeholders, guiding and supporting teams to meet contractual obligations. This position requires a strong understanding of service level agreements (SLAs), ITIL...


  • Brisbane, Queensland, Australia ARQ Group Full time

    About the RoleAverage salary: $150,000 - $200,000 AUD.We are seeking an experienced Cloud Service Delivery Lead to join our team at NCS Australia. As a key member of our organization, you will play a crucial role in ensuring client engagements are delivered to the highest standards.As a Cloud Service Delivery Lead, you will work collaboratively with internal...


  • Brisbane, Queensland, Australia Integration Works Full time

    At IntegrationWorks, the Technical Delivery Lead is a critical role that ensures seamless service delivery to clients. This position oversees project delivery processes, maintains high standards, and fosters strong relationships with stakeholders.Key ResponsibilitiesClient relationship management for efficient collaborationLiaison to understand current needs...


  • Brisbane, Queensland, Australia Integration Works Full time

    Job DescriptionAt IntegrationWorks, we're seeking a skilled Delivery Excellence Manager to oversee our client engagements and ensure exceptional service delivery. As a key member of our team, you'll be responsible for managing client relationships, driving efficiency, and ensuring quality.Key Responsibilities:Client relationship management and liaison to...


  • Brisbane, Queensland, Australia Save The Children Australia Full time

    About UsAt Save the Children Australia, we are committed to creating a safer world for children. Our Group Operations and Risk team is responsible for ensuring that our organization meets the highest standards of safeguarding.The RoleWe are seeking an experienced Safeguarding Excellence Leader to join our team in a full-time, permanent role. As Head of...


  • Brisbane, Queensland, Australia Local Peoples Full time

    We are seeking a seasoned Project/Delivery Manager to spearhead the successful execution of our QLD-based projects, ensuring timely delivery, budget adherence, and stakeholder satisfaction. This critical role is perfect for an ambitious professional looking to drive project excellence and make a lasting impact on our clients' businesses.About the RoleThis...


  • Brisbane, Queensland, Australia ARQ Group Full time

    About the Role: As a Cloud Service Delivery Lead, you will play a key part in ensuring client engagements are delivered to the highest standards. You will work collaboratively with internal and external stakeholders, providing guidance and support across teams to meet contractual obligations. You will partner with clients to build strong relationships,...


  • Brisbane, Queensland, Australia Hudson Australia Full time

    This role is a key part of our service delivery team, responsible for ensuring the smooth operation of our services. The Service Delivery Coordinator: Operational Excellence Specialist will play a critical role in managing service requests, scheduling meetings, and monitoring architecture processes.Key Responsibilities:Manage incoming service requests and...

  • Executive Leader

    2 weeks ago


    Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About Australian Retirement TrustWe're a leading retirement savings provider with 2.3 million members and almost $300 billion in assets under management.As a high-performing Executive Leader, you'll drive service excellence and deliver results across our member services team.Key responsibilities:Develop and lead a high-performing team of leaders to achieve...


  • Brisbane, Queensland, Australia QIC Australia Full time

    About QIC AustraliaWe are seeking an exceptional Operational Excellence Leader to drive transformative change across our organisation.


  • Brisbane, Queensland, Australia Bupa Full time

    About the RoleBupa is seeking an experienced Healthcare Excellence Leader to join our team. As a Quality Manager, you will play a crucial role in the management and maintenance of the Quality Management System within our health unit.Key Responsibilities:Coordinate data collection, internal audit schedules, and manage local quality initiatives at all health...


  • Brisbane, Queensland, Australia Credit Union Australia Full time

    At Credit Union Australia, we are seeking an exceptional Portfolio Delivery Leader to join our Enterprise Delivery function on a 15-month max-term contract. As a key member of our team, you will be responsible for managing a delivery portfolio, ensuring effective resourcing, dependency, and risk management, as well as fit-for-purpose delivery models to...


  • Brisbane, Queensland, Australia Suncorp Group Full time

    About the RoleThe Service Delivery Specialist plays a crucial role in the smooth operation of IT applications within a portfolio, working under the guidance of a Service Delivery Manager. This position entails collaborating with internal and external teams, utilizing SIAM and ITIL processes, to transition teams to the Momentum way of working.Key...


  • Brisbane, Queensland, Australia University of Southern Queensland Full time

    **Job Description:**We are seeking an experienced ICT Service Delivery Manager to lead our ICT contact centre at the University of Southern Queensland. This is a full-time continuing appointment (36 hours/week) with a total remuneration range of $149,914 to $158,607 per annum.**About the Role:The successful candidate will be responsible for managing the ICT...


  • Brisbane, Queensland, Australia Conectar Recruitment Full time

    Head of Production OpportunityWe are seeking an experienced Production Excellence Leader to join our client's Senior Leadership Team, reporting directly to the Managing Director. As a key member of this team, you will drive operational excellence and ensure alignment with production targets across local and international sites.About Our ClientOur client is a...


  • Brisbane, Queensland, Australia Queensland Fire and Emergency Services Full time

    About the RoleWe are seeking a highly skilled and motivated Business Support Officer to join our team at Queensland Fire and Emergency Services. This role is an excellent opportunity for someone who is passionate about providing exceptional administrative support and contributing to the success of our organization.Job SummaryThe Business Support Officer will...


  • Brisbane, Queensland, Australia Australian Retirement Trust Full time

    About the RoleAustralian Retirement Trust is seeking a high-performing people leader to join its Member Services leadership team. As a Senior Service Delivery Manager, you will drive the execution and delivery of the member strategy across voice, face-to-face, and digital channels.This role is responsible for delivering service and operational excellence,...


  • Brisbane, Queensland, Australia Sarina Russo Group Full time

    Academic Dean Job OpportunitySarina Russo Group is a leading education provider, committed to delivering high-quality education qualifications to international students. We are currently seeking a full-time Academic Dean based in Brisbane CBD.About the RoleThe successful candidate will be responsible for providing high-level academic leadership, ensuring our...


  • Brisbane, Queensland, Australia Atturra Full time

    Drive Operational Excellence as a Business Process Excellence LeaderWe are seeking a skilled Business Process Excellence Leader to join our team at Atturra. In this role, you will lead Business Process Excellence programs, leveraging your expertise in Business Process Management, Lean, Six Sigma, and Kaizen methodologies.Your responsibilities will include...


  • Brisbane, Queensland, Australia Credit Union Australia Full time

    Credit Union Australia seeks a highly experienced Senior Portfolio Manager - Delivery Excellence to lead the Enterprise Delivery function on a 15-month contract. This role focuses on managing a delivery portfolio, ensuring effective resourcing, dependency, and risk management, and fit for purpose delivery models to achieve agreed business outcomes.About the...