Technical Systems Specialist

1 day ago

Brisbane, Queensland, Australia beBeeCareer Full time $80,000 - $100,000
Job Overview

This role offers a vital opportunity for an experienced IT Support Officer to play a key role in supporting the company's growth during an exciting period of expansion. The ideal candidate will be technically skilled, proactive, and keen to grow and develop their IT career.

The successful applicant will have a solid foundation in IT support, with experience in Level 1 & 2 technical support, hardware and software setups, user onboarding, and IT projects including new station launches and system rollouts.

  • Install, configure, document, and maintain networking equipment and infrastructure, including LAN and WAN.
  • Perform remote network diagnostics and coordinate on-site visits for complex network issues.
  • Utilize ticketing systems to raise and track service requests, ensuring best practices and identifying recurring issues.

Key responsibilities include:

  • Maintaining and troubleshooting users' computer equipment, software, and AV systems.
  • Providing responsive Level 1 and Level 2 support via multiple channels, offering timely resolutions and technical advice.
  • Supporting the platforms used by operations teams and assisting with the deployment of technical projects.

This is an excellent opportunity for someone who enjoys problem-solving, working autonomously, and collaborating with internal and international teams. Strong communication skills and a customer-first mindset are essential in this fast-paced, hands-on environment.

Required Qualifications and Experience

The ideal candidate will have:

  • 5+ years' experience in Level 1 & 2 IT support, with qualifications in IT Support, Computer Science, or a related field.
  • Valid Driver's License to travel to and from stations when required.
  • Experience with Microsoft 365, Active Directory, VPNs, LAN/WAN networking, WiFi systems, and enterprise networking equipment.
  • Hands-on experience with remote access tools, ticketing systems, antivirus software, and backup solutions.
Benefits

This role offers a competitive remuneration package, a hybrid working environment, and comprehensive training available to support continuous growth and development.

As a member of our team, you'll enjoy a dynamic, supportive work environment and opportunities to make a genuine impact and be part of a rapidly growing company.

About Us

We're a fast-paced company with a firm grip on market growth, boasting an agile working environment and a commitment to using the latest technologies to ensure greater efficiency, better results, and a superior customer experience.

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