Hospitality Team Leader

2 weeks ago


Brisbane, Queensland, Australia beBeeCustomerService Full time $54,240 - $73,180

We are committed to fostering a culture of excellence in our operations, and this role presents an opportunity for an experienced customer service professional to lead by example.

About the Role:
  • As a Front Office Supervisor, you will be responsible for leading a team to deliver exceptional guest experiences and ensuring a warm welcome for all guests.
  • You will serve as a role model, sharing your expertise and motivating the team to achieve high standards of service.
  • Key responsibilities include overseeing daily tasks, managing guest arrivals and departures efficiently, and addressing and resolving guest complaints promptly and professionally.
Key Qualifications and Attributes:
  • Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
  • An extensive background in the hospitality industry is essential, with a thorough understanding of guest service standards and operations.
  • Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanor, even in high-pressure situations.
  • Strong time management skills, with the ability to prioritise tasks efficiently and ensure timely completion of duties.
  • Impeccable professional presentation, reflecting the high standards of the organisation.


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