Customer Experience Professional
1 week ago
We serve as the public face of our organization, delivering a seamless experience to millions of customers. Our market-leading products and technology empower us to positively impact local communities with integrity and professionalism.
About UsOur work has real impact, and we strive to be there for our customers when they need us.
Key Responsibilities:- Have in-depth conversations with customers about their banking needs, including home loans and business banking
- Support customers with enquiries and process applications for credit products
- Complete Financial Health Checks to assess customers' financial needs
- Educate customers on our technology and digital options
We are looking for individuals who have experience in delivering exceptional customer service, preferably in financial services or retail. You should have excellent communication skills and be able to articulate financial terms clearly.
Requirements:- Experience in customer service, preferably in financial services or retail
- Excellent communication and problem-solving skills
- Ability to work in a busy environment
- Genuine interest in building a career
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