Customer Experience Professional
2 weeks ago
We have a career opportunity available for a professional to provide exceptional customer service and sales support.
Key Responsibilities- Respond to customer inquiries via phone and email, ensuring timely resolution of issues.
- Engage in proactive outbound calls to promote products and services, converting inquiries into sales opportunities.
- Work closely with colleagues to deliver excellent customer experiences and meet Key Performance Indicators (KPIs).
- Maintain accurate and up-to-date customer records, adhering to compliance standards.
- Previous experience in customer service or call centre environments is highly valued.
- Excellent verbal and written communication skills are essential for this role.
- Ability to work under pressure while multitasking, with a strong focus on customer satisfaction.
- Proven problem-solving skills and a willingness to learn and adapt.
- Competitive compensation and benefits package.
- Opportunities for career growth and development.
- Strong work-life balance culture.
- Employee Assistance Program (EAP) and other wellness initiatives.
Our organisation prioritises customer satisfaction and employee well-being, providing a supportive and dynamic work environment.
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