Problem Resolution Specialist

1 week ago

Melbourne, Victoria, Australia beBeeEvent Full time $120,000 - $160,000
Job Title: Event and Problem Manager

  • Develop, refine and implement event management frameworks, policies, and lifecycles across various platforms, tools, and environments.
  • Collaborate with engineering and operations teams to test, release, and optimize alerting capabilities—ensuring meaningful events lead to actionable responses.
  • Design and maintain event recipes and correlation rules to reduce alert fatigue, enhance incident response, and achieve operational efficiency.
  • Ensure operational acceptance and early life support (ELS) of new monitoring capabilities through the software development lifecycle (SDLC) and change processes.
  • Drive collaboration across resolver groups, vendors, and client delivery teams to align monitoring insights with problem management and risk mitigation strategies.
  • Oversee governance reporting, key performance indicator (KPI) measurement, audit support, and regular tuning to ensure events remain relevant and effective.

The ideal candidate will work within the Problem Management team, responsible for managing the lifecycle of problems to ensure continued commitments to Enterprise customers.

Requirements
  • Strong understanding of event management, monitoring tools, and service alerting technologies.
  • Minimum 3 years of experience in Service Management, IT operations, or enterprise monitoring within an ICT environment.
  • Incident and Problem Management expertise.
  • ITIL Foundation certification required; deeper ITIL knowledge or alignment highly regarded.
  • Proven ability to govern complex processes and collaborate across a matrixed stakeholder environment, including external vendors.
  • Excellent communication and negotiation skills, with the ability to present at senior stakeholder level.
  • Australian Citizenship required, with eligibility for AGSVA Baseline clearance.

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