Problem Resolution Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $95,000

Job Opportunity:

The role of a Problem Resolution Specialist involves being the primary point of contact for customers experiencing issues with their services. This position requires excellent communication and interpersonal skills, as well as the ability to think critically and make sound decisions.

Key Responsibilities:

  • Engage with customers in a professional and empathetic manner, actively listening to their concerns and needs.
  • Assess each interaction strategically to determine the most effective approach for resolution.
  • Ensure customer complaints are handled efficiently and effectively, maintaining accurate records throughout the process.
  • Collaborate with colleagues to ensure seamless service delivery, fostering a positive and inclusive work environment.

Requirements:

  • Minimum 2 years of experience in a similar role, demonstrating expertise in problem-solving and customer relations.
  • Exceptional written and oral communication skills, with the ability to adapt communication styles to suit different audiences.
  • Strong analytical and decision-making skills, enabling confident navigation through complex problems and rules.
  • Proficiency in Microsoft Office and CRM software required.

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