Resolution Advocate

As a dedicated customer advocate, this role offers a fast-paced opportunity to support customers with after-sales enquiries.Key Responsibilities:Address product quality and transit damage issues, as well as spare parts requirements.Deliver exceptional customer service through prompt and effective issue resolution.Process customer claims and return...

Dispute Resolution AdvocateWe are seeking a highly skilled Dispute Resolution Advocate to join our team. The ideal candidate will have expertise in civil litigation matters, with 0-3 years of experience handling a variety of cases.Key Responsibilities:Conduct thorough research and analysis to support case development.Develop and implement effective...

Dispute Resolution LeaderThis is a unique opportunity to spearhead the external dispute resolution function, delivering exceptional complaints experiences for customers and fostering a culture of continuous improvement, robust risk management, and effective governance.The Dispute Resolution Leader will be responsible for leading the external dispute...

Job Title: Wellness AdvocateRole Overview: As a Wellness Advocate, you will play a vital role in creating a safe and inclusive environment for individuals participating in our mental health day program.\As a Wellness Advocate, your primary responsibility is to develop and implement strategies that promote emotional well-being and resilience among...

Job OpportunityWe are seeking a Claims Advocate to join our team, playing a vital role in helping customers navigate the process of obtaining a replacement vehicle.Key ResponsibilitiesProvide empathetic support to ensure customers feel understood and well cared for during challenging times.Manage customer relationships as the main point of contact, guiding...

Job Opportunity:The Dispute Resolution Manager plays a critical role in shaping and elevating the dispute resolution process.This position involves taking ownership of the function, spearheading improvements, executing strategic initiatives, and owning end-to-end business-as-usual activities.Key responsibilities include:Completing the handover process with...

**Customer Support Role Overview:**">Support users through a high-volume inbound call centre environment, as well as other channels. As a key member of our customer support team, you will play a vital role in driving customer engagement, building trust, and turning users into loyal advocates. Key Responsibilities:">Assist the Mable community with exceptional...

As a Technical Advocate, you will play a pivotal role in ensuring the seamless deployment and operation of our platform.You will be responsible for aligning technical solutions with customer business objectives and driving satisfaction, adoption, and retention.Collaboration with project teams is essential to ensure timely delivery of solutions and resolution...

Senior Civil Justice AdvocateWe are seeking a seasoned lawyer to lead our civil justice team in shaping services, mentoring emerging lawyers, and delivering life-changing outcomes for clients.This role offers the chance to be at the forefront of service delivery as we expand our operations in Melbourne's growing West. You will act as a senior advocate in...

We are seeking a results-driven professional to fill the role of Critical Escalation Manager. As a key member of our customer success team, you will be responsible for managing critical customer situations and guiding teams through complex and high-pressure situations.About the RoleThis is an exciting opportunity to lead resolution of critical customer...