Problem Management Specialist

15 hours ago

Melbourne, Victoria, Australia beBeeProblem Full time $103,400 - $155,300
Incident And Problem Manager

We are seeking an experienced Incident and Problem Manager to lead our resolution teams in delivering high-quality services while managing incidents.

The successful candidate will be accountable for the delivery of the problem management process, ensuring that problems are identified and resolved in a timely manner. They will maintain progress communication with customers and autonomously manage the incident and problem management processes.

Key Responsibilities:

  • Lead and direct a resolution team as a major incident manager.
  • Maintain progress communication with the customer.
  • Autonomously manage the incident and problem management processes.
  • Provide training and guidance to resolution teams.

Requirements:

  • Presentation skills: articulate technical and business value/outcomes to varying audiences.
  • Strong written and verbal communication skills and confidence in a client-facing role.
  • Sound understanding of the ITIL framework with practical experience of operating ITIL-aligned incident and problem management processes.

About This Role:

  • Flexible working arrangements with hybrid work environment.
  • Countless learning and development opportunities.
  • Total Reward package including core and flexible benefits.

Benefits:

  • Diverse collective of free-thinkers, entrepreneurs, and industry experts.
  • Hybrid working environment with flexible working arrangements.
  • Countless learning and development opportunities.
  • Total Reward package including core and flexible benefits.

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