Home Assessor

5 days ago


Toowong, Queensland, Australia Auto & General Full time
About the Role

We are seeking a highly skilled and experienced Home Assessor to join our team at Auto & General. As a Home Assessor, you will play a critical role in assessing and reporting on damages to domestic insured properties, ensuring that our customers receive the best possible service.

Key Responsibilities
  • Damage Assessment: Conduct thorough assessments of building damage to domestic insured properties, accurately reporting on the extent of the damage and recommending the best course of action for repair.
  • Claims Support: Provide technical advice and recommendations to our claims team on policy coverage, ensuring that our customers receive fair and timely settlements.
  • Scope of Works: Develop accurate Scopes of Works for rectification works to be carried out on insurable events, ensuring that our customers receive the best possible service.
  • Reporting and Documentation: Submit reports and review documentation in a timely manner, adhering to set Service Level Agreements (SLAs).
  • Best Method of Repair: Determine and advise on the overall best method of repair of the building, ensuring that our customers receive the best possible outcome.
  • Customer Satisfaction: Ensure that our customers receive high levels of satisfaction with the building repair process, adhering to our company values and high customer service expectations.
  • Project Coordination: Coordinate and manage complex and large loss claims, ensuring that our customers receive the best possible service.
  • Compliance: Ensure compliance with statutory and industry requirements, as well as company policies and procedures.
Requirements
  • Experience: Proven experience in managing quality building work and enhancing customer satisfaction, with a strong understanding of building methodology.
  • Skills: Exceptional time management and organisational skills, reputable communication skills and conflict resolution handling, experience in managing, coaching and appraising builders, and proven experience in building effective business relationships with builders.
  • Insurance Experience: Insurance experience preferred, but not essential.
About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. We are committed to fostering an inclusive culture that creates a great place to work for all.


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