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Motor Assessor QLD
2 months ago
We're a rapidly expanding, privately-owned company with a clear focus on being a market leader in our industry. We work together as a team to bring to life our purpose and achieve our vision – to be Australia's best insurer.
We have a culture of high performance with high integrity which underpins our values and the way we interact with our customers, the community and each other.
At Auto & General, we provide innovative products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
About the RoleWe're seeking a trade-qualified Panel Beater/Spray Painter or Motor Assessor to join our Motor assessing team to accurately assess vehicle damage to determine cost-effective and safe repairs while ensuring the best outcome for the customer and balancing the needs of the business.
As a Motor Assessor at Auto & General, you'll be part of a multi-award winning company and one of Australia's fastest-growing insurance companies that offers a competitive salary, ongoing training and development for you to achieve true work variety and your career aspirations.
Your role will include:
- Accurately assessing vehicle damage to determine cost-effective and safe repairs using the correct repair method.
- Conducting Post Repair Inspection to ensure repair quality
- Multi-channel assessing responsibility.
- Providing excellent service to our customers both on the phone and in person.
- Undertaking vehicle assessments in line with underwriting terms & conditions & claims protocols.
- Writing accurate assessment reports, negotiating correct scope & costs for vehicle repairs via Partner or Customer's own repairers.
- Managing rectifications in accordance with the Industry Code of Conduct & engaging PSM in the appropriate recovery of costs.
- Working as part of a state team of assessors to problem solve customer's repair issues.
- Providing excellent key to key customer repair times to increase customer advocacy.
We're looking for someone with:
- Industry trade qualifications
- Experience and current knowledge of the motor body repair industry
- Passion for delivering a high standard of customer service
- Sound level of computer literacy
- Ability to work independently and as part of a team
- Valid Driver's Licence
We offer:
- Extra leave - Enjoy additional leave days on us You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Role variety – We have a range of varying assessment types across different product offerings from pre-repair assessments to post repair quality audits. Our goal is for our Assessors to be multiskilled and manage a variety of skillsets that provides you stimulation of job variety.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
- Development opportunities - We're championing your development with internal programs and access to a wide range of online courses so you have opportunities to achieve your career aspirations as our business grows.
- Employee discounts - You'll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Employee Assistance Program – We care about our people and offer an Employee Assistance Program (EAP) which provides professional counselling for employees and their immediate families
- iCar – We invest in our Assessors in continuous learning of the ever changing repair industry and methods of repair. The iCar program provides post qualification skills enhancement, education and training to keep Assessors
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
