Home Assessor Nsw

2 weeks ago

Toowong, Australia Auto & General Insurance Full time

**About us**

At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.

**The Role**:
This is a unique opportunity, to join our passionate team of Home Assessors within Australia’s fastest growing insurance company.

The role of a Home Assessor is to assess and report on damages, discuss and agree upon best repair methods in conjunction with our panel of home repairers and our internal claims team, while ensuring our customer service levels are of the highest standards. To help you achieve your potential you will be supported with ongoing training, a mobile phone, a fully maintained vehicle and a tablet/laptop.

Our Home Assessors are the face of our claims team. They are often the first person on site following a home insurance claim. This provides us a unique opportunity to assist our customers in their time of need.

**Key Accountabilities**
- Attending clients properties (physically or Virtually) and accurately reporting on building damage to domestic insured properties, in line with policy coverage.
- Providing accurate Scopes of Works for rectification works to be carried out on insurable events
- Claims support - Review expert reports, provide technical advice and recommendations on policy coverage to our claims team.
- Submitting reports, reviewing SOW’s and documentation in a timely manner (as per set SLA’s)
- Determining and advising on the overall best method of repair of the building
- Adhering to the company values and high customer service expectations
- Customer satisfaction checks in relation to building repairs
- Project Coordination and Management on complex / large loss claims
- To achieve consistent adherence to key performance measures (KPI)
- Virtual / desktop assessments & triage
- Compliance with statutory and industry and company requirements Interstate travel may be required for CAT events

**Knowledge & Experience**
- Experience in managing quality building work and enhancing customer satisfaction;
- Strong understanding of building methodology
- Background in producing accurate scopes of works;
- Exceptional time management and organisational skills;
- Reputable communication skills and conflict resolution handling;
- Experience in managing, coaching and appraising builders;
- Proven experience in building effective business relationships with builders; Insurance experience preferred, but not essential.

**Our Perks**
- **Extra leave**:

- Enjoy additional leave days on us You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- **Paid parental leave**:

- We support our new parents with paid parental leave and other benefits.
- **Workplace giving**:

- If you’re passionate about a cause, then we are too - we offer workplace giving and we’ll dollar match your donations to registered charities.
- **Development opportunities**:

- We’re championing your development with internal programs and access to a wide range of online courses.
- **Employee discounts**:

- You’ll receive discounts on Budget Direct insurance products.
- **Reward and recognition**:

- We reward high performance with employee recognition, reward and incentive schemes.
- **Onsite facilities**:

- There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- **Get social**:

- Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- **Perks App**:

- Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.**Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
*A note from Auto & General to recruitment agencies: We politely ask that you avoid making any approaches or sending any unsolicited resumes to our Recruitment Team or Hiring Leaders across our business. Auto & General is not responsible for any fees related to unsolicited resumes.

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