Customer Service Representative
2 weeks ago
At ANZ, we strive to create a culture of purpose and belonging, where our employees can build a career with exceptional growth potential.
As a S&S Banking Consultant, you will be part of the ANZ Group, working closely with our customers to provide outstanding levels of sales and service.
About the RoleThis role involves providing timely and accurate information on Everyday Banking enquiries, account openings, and processes via telephone and/or online channels.
You will be responsible for delivering customer-obsessed service that drives customer satisfaction and first-call resolution.
Key responsibilities include:
- Providing exceptional customer service and support
- Delivering timely and accurate information on Everyday Banking enquiries
- Contribution to a team culture that is balanced across people, customer, risk, and performance
We are seeking an experienced professional who can demonstrate:
- Experience in delivering high-quality customer experience
- Demonstrated ability to use customer and commercial acumen to enhance overall performance
- Effective interpersonal and communication skills
- Demonstrated ability to work as a supportive team member
At ANZ, we offer a range of benefits and opportunities for growth and development.
We value a growth mindset and are committed to building a workplace that reflects the diversity of the communities we serve.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.
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