Airport Customer Service Representative

4 days ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $88,000
Passenger Service Officer Job Opportunity

 

In this role, you will be responsible for delivering exceptional customer service to passengers with special needs.

 

  • Provide wheelchair assistance and guide passengers throughout their journey.
  • Ensure timely and safe transportation of passengers with reduced mobility.
  • Operate lifting devices and assist passengers in transferring between wheelchairs and personal devices.
  • Provide assistance with luggage handling and equipment management.

 

The ideal candidate will have excellent communication skills, a valid driver's license, and experience working with special needs or reduced mobility persons. You will also possess strong organizational and time management skills, as well as the ability to multitask and prioritize tasks.

 

Key Responsibilities:
  • Queue Controlling
  • Pushing passengers that require wheelchair assistance in wheelchairs
  • Complete any relevant documentation
  • Provide accurate information to passengers
  • Operate any lifting devices, including Eagle Hoists, in accordance with Airline approved transfer methods, to assist wheelchair passengers
  • Provide assistance to passengers that have their own personal wheelchair in transferring, in accordance with Airline approved transfer methods (from wheelchairs back to personal devices and vice versa)
  • Provide assistance to wheelchair passengers in maneuvering luggage from the baggage belt onto a trolley
  • Collect and ensure that relevant equipment (wheelchairs, E-Caddy etc) are collected from around the Airport to ensure it is in the required locations and stored effectively
  • Provide assistance to customers in finding family or friends who are collecting them at a drop-off point within the boundaries of the airport as requested by the passenger

 

Benefits:
  • Structured ongoing career training and development
  • Employee rewards programs
  • Opportunity to become part of a close-knit team culture in a dynamic Australian business

 

Requirements:
  • Clear communication and good interpersonal skills
  • A valid driver licence
  • Experience with special needs or reduced mobility persons - desirable
  • Experience within the Aviation/Airline industry - desirable

 

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