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Airport Customer Service Representative

3 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $55,000 - $67,000
Customer Service Officer

This is a fantastic opportunity to excel as a customer service professional in a fast-paced environment.

Key Responsibilities:
  • Provide exceptional check-in services at Sydney Airport.
  • Assist with reservation and ticket sales, including collecting payments.
  • Carry out pre-flight and post-flight duties, such as editing flight schedules.
  • Conduct sales reporting and recording functions as required.
  • Assist with the receipt and dispatch of aircraft.
  • Operate computer systems, including SABRE.
  • Stay up-to-date with the Departure Control System (DCS).
  • Manage Rex Lounge duties, including guest processing, restocking, cleaning, and monitoring bar services.
  • Support special needs customers and resolve damaged or lost baggage enquiries.
Selection Criteria:
  • Able to obtain an Aviation Security Identification Card (ASIC).
  • Capable of obtaining a Responsible Service of Alcohol certificate.
  • Flexible work arrangement, including early starts, evenings, and weekend work.
  • Excellent team player with on-time performance commitment.
  • Previous customer service experience essential.
  • Well-developed written and oral communication skills required.
  • Outstanding image and presentation necessary.
  • High-level computer literacy expected.
  • Ability to work independently crucial.