Customer Service Representative

3 days ago


Mile End, Australia Royal Automobile Association of South Australia Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Call Centre Consultant. As a key member of our Roadside Assistance Centre, you will be the first point of contact for our members and commercial clients experiencing roadside vehicle breakdown.

As a Call Centre Consultant, you will be responsible for providing high-quality customer service, responding to incoming calls, and resolving customer enquiries in a professional and empathetic manner. You will work closely with other team members to improve productivity and adhere to monthly KPIs and call standards.

About You

We are looking for a confident and passionate individual who enjoys working in a fast-paced, call centre environment. You will have a high level of attention to detail, excellent communication skills, and the ability to multitask. You will also have a strong knowledge of Adelaide metropolitan and SA country areas, as well as proficiency with MS Office software and database systems.

About Us

We are a leading South Australian organisation, proud to deliver our trusted range of motor, home, and travel services to over 820,000 members. We are committed to building a workplace that is diverse and inclusive, where employees are valued for their unique qualities and contributions.

Benefits

We offer a range of benefits, including free RAA premium road service, access to our RAA Rewards program, and generous discounts on all RAA products. We also offer flexible work arrangements, 12 weeks paid parental leave, and an on-site cafe with barista.



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