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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Roadside Assistance Centre team as a Call Centre Consultant. As the first point of contact for our members and commercial clients, you will play a critical role in delivering exceptional customer service and ensuring their roadside vehicle breakdown needs are met.
Key Responsibilities- Respond to incoming calls from members and commercial clients in a professional and empathetic manner.
- Provide high-quality customer service to maximise member customer experience.
- Effectively problem-solve and provide solutions for customer enquiries with minimal requirement to escalate issues.
- Work effectively with other team members and provide input to improve productivity.
- Adhere to monthly KPIs and call standards.
We are looking for a confident and passionate self-motivated individual who enjoys working in a high-performing culture. You will have:
- A high level of attention to detail and ability to multitask.
- A professional telephone manner with the ability to demonstrate empathy.
- Strong knowledge of Adelaide metropolitan and SA country areas.
- Proficiency with MS Office software, database systems, and strong data entry skills.
- Excellent communication skills which demonstrate an authentic and natural flair for quality customer service.
As one of South Australia's largest and most iconic organisations, we're proud to deliver our trusted range of motor, home, and travel services to over 820,000 members. We're committed to making life better for our members and the community, and we're excited to continue innovating and growing for the next 120 years and beyond.
BenefitsWe love our people at RAA and believe our employees should be rewarded for being part of the RAA family. Some of our employee benefits include:
- Free RAA premium road service.
- Access to our RAA Rewards program.
- Generous discounts on all RAA products.
- Flexible work arrangements.
- 12 weeks paid parental leave.
