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Customer Service Representative

2 months ago

Mile End, Australia AMA GROUP AUSTRALIA Full time
{"title": "Customer Service Officer Role", "description": "Capital SMART: A Leader in Accident Repair Technology

We're proud of our strong partnerships and growth, enabled by our team members across Australia and New Zealand. Our focus on innovation drives positive change in the industry.

As a Customer Service Officer, you'll be part of a team that values individual strengths and differences. We invest in our team members' skills and capabilities, enhancing their careers.

Key Responsibilities
  • Ensure a customer-friendly environment
  • Greet customers on arrival and keep them informed about the repair process
  • Contact customers to ensure satisfaction with the AMA experience
  • Support management with inventory and liaise with insurance providers
Requirements
  • Proven experience in Customer Service
  • Highly professional and personable with strong relationship building skills
  • Strong systems experience and competent computer abilities
  • Excellent verbal and written communication skills
  • Ability to meet strict deadlines and work collaboratively with the team
Benefits
  • Reward and recognition programs
  • Career development and training
  • Referral bonus and discounts on parts and tools
  • Uniforms provided and 24/7 professional counselling

We champion our Team, because it's our people that set us apart and drive our business' success. We're an equal opportunity employer, dedicated to finding the best fit for every role.

", "lang_code": "en-US"}