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Customer Service Representative

2 months ago

Mile End, Australia Capital Smart Repairs Full time
{"title": "Customer Service Officer", "description": "Capital SMART Repairs: A Leader in Accident Repair Technology

We're proud of our strong partnerships and growth, enabled by our team members across Australia and New Zealand. Our focus on innovation drives positive change in the industry.

As a Customer Service Officer, you'll be part of a dynamic team that values individual strengths and differences. We enhance skills and capabilities to build fulfilling careers.

The Opportunity

We have an exciting opportunity for a Customer Service Officer to join our team at Mile End. This 12-month contract covers maternity leave.

Key Responsibilities
  • Ensure a customer-friendly environment
  • Greet customers on arrival
  • Keep customers informed about the repair process and anticipated completion dates
  • Contact customers to ensure satisfaction with the AMA experience
  • Handle telephone and email correspondence
  • Support management with inventory (parts, paint, consumables)
  • Liaise with insurance providers regarding claims/repairs
Requirements
  • Proven experience in a Customer Service position
  • Highly professional and personable with strong relationship building skills
  • Strong systems experience and competent computer abilities
  • Excellent verbal and written communication skills
  • Ability to meet strict deadlines
  • Able to work effectively and collaboratively with the team
Benefits
  • Reward & recognition - lunch provided once a week and monthly celebrations
  • Career development and training - guidance and support from management and teammates
  • Referral bonus for recommending a friend to work with us
  • Discounts on parts and tools
  • Uniforms provided
  • 24/7 professional counselling for Team members and their immediate families

We champion our Team, because it's our people that set us apart and drive our business' success. We're an equal opportunity employer, dedicated to finding the best fit for every role. All qualified applications will be considered regardless of gender identity or expression, age, religion, national origin, disability, or sexual orientation.

", "lang_code": "en"}