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Customer Service Representative

2 months ago

Mile End, Australia Capital Smart Repairs Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Officer to join our team at Mile End. As a key member of our team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide exceptional customer service and support to our customers, ensuring their needs are met and exceeded.
  • Manage customer inquiries and concerns in a professional and timely manner.
  • Collaborate with our team to resolve customer issues and improve overall customer satisfaction.
  • Develop and maintain strong relationships with our customers, understanding their needs and preferences.
  • Stay up-to-date with industry developments and best practices to ensure our customers receive the latest information and support.
Requirements
  • Proven experience in a customer-facing role, with a strong track record of delivering exceptional customer service.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex customer issues.
  • Ability to work effectively in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Highly organized and detail-oriented, with a strong focus on quality and accuracy.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.
About Us

Capital SMART Repairs is a leading provider of accident repair services, with a strong commitment to customer satisfaction and excellence. We are proud of our reputation for delivering high-quality services and building strong relationships with our customers and partners.