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Hotel Guest Services Representative

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Sydney, New South Wales, Australia beBeeCustomerService Full time $46,400 - $96,400

Front Office Professional

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This is an exciting opportunity to work in a fast-paced environment as part of our Front Office team. As a key member of our team, you will be responsible for providing exceptional customer service to our guests from arrival to departure.

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Your primary duties will include welcoming guests and completing check-in and check-out procedures using the hotel system OnQ. You will also be responsible for making and adjusting guest reservations, managing guest requests, inquiries, and complaints, and maintaining knowledge of daily VIP, hotel products, services, pricing, and promotional offers.

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In addition to these responsibilities, you will have the opportunity to work on a rotating shift basis in a variety of departments including Reservations, MAGIC, Concierge, and Executive Lounge. This will allow you to gain valuable experience and skills in different areas of the hotel industry.

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To be successful in this role, you will need to have excellent communication and problem-solving skills, as well as the ability to work well under pressure. You should also have previous reception experience in hospitality or a related field, and be fluent in English for professional communication with guests and team members.

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We are committed to providing our team members with the tools and support they need to succeed. In this role, you will receive training on our hotel systems and procedures, as well as ongoing support and coaching from your manager. You will also have the opportunity to participate in our award-winning Great Place to Work culture, which includes benefits such as laundered uniform provided, free meals served fresh daily, 110 discounted travel nights per year worldwide, and many more.

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  • Key Responsibilities:">
  • Welcome guests and complete Check-in and Check-out procedures using the hotel system OnQ.">
  • Make and adjust guest reservations.">
  • Manage guest requests, inquiries, and complaints.">
  • Maintain knowledge of daily VIP, hotel products, services, pricing, and promotional offers.">
  • Maximise sales revenues through up-selling and marketing programs.">
  • Manage guest luggage.">
  • Park vehicles.">
  • Arrange taxis and courier services.">
  • Receive and deliver mail and messages.">
  • Provide support to the Concierge desk.">
  • Perform general incoming communication duties, including taking inquiries via telephone and electronic registration systems.">
  • Deliver guest amenities and requests to rooms.
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What We Offer:">

As a member of our team, you will enjoy a range of benefits, including laundered uniform provided, free meals served fresh daily, 110 discounted travel nights per year worldwide, and many more. Our award-winning Great Place to Work culture is focused on providing a positive and supportive work environment that allows our team members to grow and develop their careers.

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Requirements:">

Previous reception experience in hospitality or a related field.

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Fluent English for professional communication with guests and team members.

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Computer literacy.

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Problem-solving and conflict resolution skills.

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Experience in cash handling.

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Ability to lift heavy objects.

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Available for flexible working hours.

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Confident communication skills and positive manner.

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Full manual driving license.

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Passion for providing excellent customer service.

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Responsible Service of Alcohol (RSA NSW) Certification required.