Hotel Guest Services Representative

2 weeks ago

Sydney, New South Wales, Australia beBeeReservation Full time $65,000 - $70,500

Explore a new career path at W Hotels where your natural talent is celebrated. Our work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

W Sydney is now casting for a dynamic and detail-oriented Reservation Agent to support the handling of hotel guestroom reservations within the hotel's Consumer Operations Tribe.

This role drives revenue and increases market share across the segments of rooms, Beverage & Food, spa, and other revenue generating sources in line with W Hotels and Marriott International's brand standards to become a hotel market leader in Sydney. This is an exciting opportunity to join W Sydney's tribe and present a fantastic stepping-stone into reservations and revenue management.

Key Responsibilities:
  • Identify guest reservation needs and determine appropriate room type.
  • Accommodate and document special requests.
  • Maintain guest history, update and ensure the latest information is retained in the record.
  • Be proficient in answering questions about property facilities/services and room accommodations.
  • Use sales techniques when assisting guests in making reservations, including personalising calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister Marriot International properties on sold out days.
  • Follow proper escalation procedures when addressing guest concerns.
  • Promotion of Marriott Bonvoy loyalty program.
  • Maximise upselling opportunities where possible.
  • Demonstrates self-confidence, energy, personal, manages time well and builds a positive work environment.

Our team believes in investing in our talent through holistic wellbeing, personal growth and career opportunities. This isn't work with a side of life. This is - Life. With the Works.

Benefits:
  • Birthday Leave
  • Overall Wellbeing
  • Milestone Recognition
  • Love Learning
  • Career Growth
  • Bonvoy Eligibility
  • Flexible Working
  • Worldwide International Discounts

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